Patient Access Care is a solution suite that includes three discrete offerings: - Patient Assist: Electronic Health Record integration providing contact center agents with a 360 degree view of the patient record - Patient Engage: Self-service management tool for patients to manage their own...
Starting from $0.14/hr or from $1,000.00/yr (18% savings) for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for supplementary services. Monica is a great open source personal relationship management system What advantages does the Hossted monica deployment offer over the standard monica community edition? -...
Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
Operata is the service monitoring and assurance platform built for Amazon Connect. With Accelerate, Operata continuously captures performance of the end-to-end communication chain, gathering data network performance metrics, agent feedback, softphone events, softphone logs, audio levels, headset...
For custom pricing, EULA, or a private contract, please contact csg-strategicalliance@csgi.com for a private offer. CSG Assure is the market-leading Voice and SMS quality testing solution, used by over 150 service providers and enterprises to quickly and easily prove the quality of service across...
Upstream Works Assist knowledge management is a centralized knowledge base that can be utilized by agents across the enterprise to provide customers with fast, accurate and consistent resolutions. With Super Search functions, Natural Language Processing (NLP) and smart navigation, Assist offers...
Take web and mobile chat to the next level with Conversational AI, and seamlessly hand off customers to your care and sales teams when it makes sense. Control cost to serve with customer self service options. Generate revenue, and satisfy your customers with 24/7 availability, accurate...
Starting from $0.14/hr or from $1,000.00/yr (18% savings) for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for supplementary services. Rocket.Chat is an open-source fully customizable communications platform developed in JavaScript for organizations with high standards of data protection What advantages does the...
Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
Seqoria offers industry first, cloud-controller Secured Customer Experience-as-a-Self-Service (CXaSS) within Data, IP Communications, Cloud connected Collaboration and Contact Center. Seqoria offers industry first, cloud-controller based Secured Customer Experience-as-a-Self-Service (CXaSS) model...
Seqoria offers industry first, cloud-controller based Secured Customer Experience-as-a-Self-Service (CXaSS) model throughout customer journey lifecycle while ensuring Always-on Security and Continuous Compliance. This unique approach helps Data, IP Communications, Cloud connected Collaboration and...
Cogito combines decades of behavioral science with artificial intelligence and real-time natural language processing to deliver live guidance and unique human aware, conversational insights. Cogito is the only solution that performs streaming analysis of human behavior and conversational dynamics...
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