Equip your contact center with smart AI-powered Voice Agents, and focus your teams on real value-added use cases. Customer service agents spend 40 to 50% of their time handling repetitive tasks. Automation can improve both agent productivity and customer experience. AI-powered voice agents are...
Starting from $0.14/hr or from $1,000.00/yr (18% savings) for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for supplementary services. Helpy is a modern, open source helpdesk customer support application What advantages does the Hossted helpy deployment offer over the standard helpy community edition? -...
Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
Starting from $0.14/hr or from $1,000.00/yr (18% savings) for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for supplementary services. UVdesk is open source and free ticketing based help system with multi-channel and integration support with your preferred MarketPlace, Ecommerce Store, Website Upfront forms and Email ...
Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
Patient Access Care is a solution suite that includes three discrete offerings: - Patient Assist: Electronic Health Record integration providing contact center agents with a 360 degree view of the patient record - Patient Engage: Self-service management tool for patients to manage their own...
Starting from $0.14/hr or from $1,000.00/yr (18% savings) for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for supplementary services. Monica is a great open source personal relationship management system What advantages does the Hossted monica deployment offer over the standard monica community edition? -...
Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
Operata is the service monitoring and assurance platform built for Amazon Connect. With Accelerate, Operata continuously captures performance of the end-to-end communication chain, gathering data network performance metrics, agent feedback, softphone events, softphone logs, audio levels, headset...
For custom pricing, EULA, or a private contract, please contact csg-strategicalliance@csgi.com for a private offer. CSG Assure is the market-leading Voice and SMS quality testing solution, used by over 150 service providers and enterprises to quickly and easily prove the quality of service across...
Upstream Works Assist knowledge management is a centralized knowledge base that can be utilized by agents across the enterprise to provide customers with fast, accurate and consistent resolutions. With Super Search functions, Natural Language Processing (NLP) and smart navigation, Assist offers...
Take web and mobile chat to the next level with Conversational AI, and seamlessly hand off customers to your care and sales teams when it makes sense. Control cost to serve with customer self service options. Generate revenue, and satisfy your customers with 24/7 availability, accurate...
Starting from $0.14/hr or from $1,000.00/yr (18% savings) for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for supplementary services. Rocket.Chat is an open-source fully customizable communications platform developed in JavaScript for organizations with high standards of data protection What advantages does the...
Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
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