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    SequenceShift: Payline for Amazon Connect

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    Vendor Insights
    SequenceShift helps customers accelerate their path to Payment Card Industry Data Security Standard (PCI DSS) compliance by providing solutions that outsource the capture of card data. This significantly reduces their PCI DSS exposure and lets them focus on their core business activities.
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    SequenceShift: Payline for Amazon Connect

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    Overview

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    Payline for Amazon Connect removes your contact center environment from PCI-DSS scope and enables you to provide the best customer experience when taking payments over the phone. The solution helps you effectively manage the risk of accepting credit cards in your contact center. With our innovative approach and AWS native integrations, we are the next generation of PCI DSS phone payment solutions for Amazon Connect customers.

    Payline lets your agents maintain voice communication with the customer while capturing credit card information. Agents remain in full control of the payment process without being exposed to sensitive data. Fast and easy integration with Amazon Connect. No need to pause call recording or scrub recorded files. Process payments in real-time with direct integration with your CRM. Works with any payment provider, which helps you avoid vendor lock-in and does not disrupt your reconciliation processes.

    Payline seamlessly integrates into Amazon Connect's Unified Agent Workspace. Onboard our PCI-compliant payment solution effortlessly, utilizing Amazon Connect's new third-party application integration.

    For custom pricing, EULA, or a private contract, please contact aws-marketplace@sequenceshift.com  for a private offer.

    FREE TRIAL: You won't be charged until you're set up and start processing card data with an external payment provider. SequenceShift provides an internal payment gateway that you can use for testing and proof of concept.

    Highlights

    • PCI Compliant Agent-Assisted Payments For Amazon Connect
    • No upfront charges, pay-as-you-go pricing, free proof of concept
    • Payment vendor-independent

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    Vendor Insights

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    Pricing

    SequenceShift: Payline for Amazon Connect

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    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.

    Usage costs (1)

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    Dimension
    Cost/unit
    Payline Transactions
    $0.64

    Vendor refund policy

    No Refunds

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

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    Support

    Vendor support

    Contact SequenceShift directly for implementation and on-going support support@sequenceshift.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Ratings and reviews

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    3 AWS reviews
    Anonymous

    Easy credit card integration

    Reviewed on Oct 28, 2024
    Purchase verified by AWS

    We've been using SequenceShift for over three and a half years to manage PCI compliance for our Amazon Connect call system, and we couldn't be happier with the solution. It's incredibly user-friendly and the pricing is very reasonable. We previously had a provider that charged us a hefty monthly surcharge based on the number of policies we processed, regardless of how many actually involved payments. SequenceShift's pay-as-you-go model is a huge advantage, allowing us to optimize costs based on our actual usage.

    Beyond cost-effectiveness, SequenceShift's support team has been outstanding. They are always quick to respond and resolve any issues that arise. We've also been impressed with how easily SequenceShift integrated with our credit card vendor. Plus, the ability to quickly and easily add new fields from the Merchant SOAP API has been a huge plus for us. Overall, we wholeheartedly recommend SequenceShift to any business seeking a reliable and efficient PCI compliance solution for their Amazon Connect system.

    Emma Z

    Flexible, User-Friendly PCI Compliance Solution for Amazon Connect

    Reviewed on Oct 01, 2024
    Purchase verified by AWS

    SequenceShift is an excellent PCI compliance solution for the Amazon Connect phone call system. It is user-friendly and reasonably priced. We switched from PCI Pal to SequenceShift because of its pay-as-you-go model, which suits our needs better. Unlike PCI Pal, where everyone needs a license regardless of usage (we have some non-customer service departments where people process only a couple of payments a month), SequenceShift allows us to scale based on our actual usage.

    Their support team is very responsive and reliable when it comes to troubleshooting any issues. Additionally, SequenceShift is flexible enough to integrate with our order entry software, which has been a significant advantage. I highly recommend SequenceShift for anyone looking for a robust PCI compliance solution!

    Mathijs Parent

    Seamless PCI Compliance for Service Cloud Voice

    Reviewed on Sep 19, 2024
    Purchase verified by AWS

    Our partnership with SequenceShift achieved PCI compliance for
    phone payments. The swift, self-service implementation, seamless
    integration with Amazon Connect and Service Cloud Voice, and
    effective POC validation enabled rapid deployment. This solution
    improved customer experience, increased sales, and ensured security
    and compliance.
    Some highlights:
    - PROOF OF CONCEPT SET UP WITHIN DAYS
    - TEST, SELECT AND IMPLEMENT WITHIN A MONTH
    - SELF-SERVICE IMPLEMENTATION
    - COMPLIANT PHONE PAYMENT HANDLING, GLOBALLY
    - IMPROVED CUSTOMER EXPERIENCE

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