Sold by: NLX
Deployed on AWS
Vendor Insights
Build, manage, and analyze all your conversational AI applications in one place.
Overview
NLX offers the most comprehensive, end-to-end conversational AI platform for everyone - from individual builders to large enterprise brands. Our platform empowers you to build not only powerful but beautiful world-class multimodal (chat, voice, and Voice+™) experiences. Sitting at the intersection of conversational and generative AI, our no-code platform makes it easy for all users, regardless of technical expertise, to build, manage, and analyze automated conversations across any combination of channels.
The NLX platform is incredibly flexible, designed to handle even the most unique challenges with out-of-the-box or custom solutions. It seamlessly integrates with all your existing channels, systems, and unique business processes. We also provide customizable analytics and alerting capabilities to eliminate guesswork, giving you peace of mind that your customers are always getting the best possible automated experience.
Key features include:
- Integrations with Amazon Bedrock, Anthropic, and other Enterprise LLMs
- Access to Voice+, our patented multimodal voice technology
- Improved intent detection accuracy of standard NLPs
- Generative responses from knowledge sources that you trust
- Channel grouping for single-flow multichannel deployment
- Customizable multimodal (chat, voice, and Voice+) self-service experiences
- Seamless personalization for more satisfying conversations with Touchpoint
- Generative-AI-powered conversation builder
Highlights
- Design all conversations visually in a simple, no-code canvas
- Build faster with thoughtful generative AI-powered features
- Deploy one-step integrations with Amazon Connect, Amazon Bedrock, Amazon Chime SDK, and Amazon Lex
Details
Features and programs
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Chat conversation | Chat conversation | $0.20 |
Voice conversation | Voice conversation | $0.20 |
Multimodal conversation | Multimodal conversation | $0.20 |
Monthly subscription | Monthly subscription fee for access to the platform | $0.00 |
Conversation | Chat, voice, and multimodal AI conversations | $0.20 |
Conversation (Overage) | Overage fee for chat, voice, and multimodal AI conversations | $0.00 |
Agentic Execution | Agentic execution | $0.10 |
Vendor refund policy
Since we charge on a Pay-As-You-Go manner, we do not typically offer refunds. We do recognize that special circumstances can occur and we are happy to assist you. Should you feel that you were wrongfully charged, please reach out to support@nlx.ai and we'd be happy to assist you.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
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Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
You can reach us through the Support page in the NLX platform. support@nlx.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Multimodal AI Interaction
Supports multiple interaction modes including chat, voice, and voice+ technologies
Large Language Model Integration
Integrates with enterprise LLMs like Amazon Bedrock and Anthropic
Conversation Design
Visual no-code canvas for designing conversational AI workflows
Intent Detection
Advanced natural language processing with improved intent accuracy
Channel Deployment
Single-flow multichannel deployment with seamless integration capabilities
Cloud Contact Center Platform
AI-powered cloud platform with native applications for omnichannel engagement, customer experience analytics, and workforce management
AI-Powered Agent Assistance
Includes virtual agents, agent assist capabilities, AI trainer, and generative AI solutions for enhanced customer service interactions
Omnichannel Engagement
Supports multiple communication channels with streamlined workflows and comprehensive customer context for agents
Integration Capabilities
Provides over 70 out-of-the-box integrations with a shared data model, reporting, dashboards, and workflow automation
Vertical-Specific Solutions
Offers purpose-built industry solutions with specialized workflows and core system integrations for Financial Services, Healthcare, and Retail sectors
Natural Language Understanding
Advanced proprietary Large Language Model (ConveRT) trained specifically for customer service applications
Speech Recognition Technology
Spoken language understanding capability that comprehends diverse accents, dialects, and background noise
Conversational AI Architecture
Customer-led conversational assistant platform enabling natural language interaction with topic flexibility
Language Processing Capability
Multi-language support with ability to understand and process varied linguistic variations
Dialogue System Design
Specialized development approach involving dialogue systems scientists, machine learning developers, and linguists for continuous assistant improvement
Validated by AWS Marketplace
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ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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