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Overview

NextGen Agent Performance Management (APM) is an integrated analytics solution accelerator, specifically designed for multi-channel customer care enterprises. It is a AIML driven System of Insights powered by Genpact’s patented APM scoring algorithm, which combines multiple diverse agent efficiency and effectiveness KPIs into a singular agent level and scientific measure – called the APM Score. NextGen APM will help CC Ops teams at different levels to get insights into operational performances leveraging both structured and unstructured data sources, leading to data-driven Training recommendations and rational Incentivization.

AWS Services: Amazon Connect, S3, EKS, ALB, ECR, Cert Manager, RDS

Sold by Genpact
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Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.

Support

For support or information, please contact Arun Rajagopal arun.rajagopal@genpact.com or Souvik Das souvik.das1@genpact.com from Genpact