3CX Phone System
3CX | 3CX Phone System 20.0.1.731Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3CX Personnel Management
What do you like best about the product?
I like the capability to see when coworkers are available to talk or transfer calls.
What do you dislike about the product?
Unable to decline a listener during call
What problems is the product solving and how is that benefiting you?
Customer Relationship Management
Recommendations to others considering the product:
Formal training sessions provided to users.
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Great Business tool to be able to separate work and pleasure
What do you like best about the product?
integration with CRM , computer and cell. Easy to use and accessibility when inviting multiple parties
What do you dislike about the product?
Issues with muting parties and sometimes system has a lag between devices.
What problems is the product solving and how is that benefiting you?
With 3CX we were able to remove all physical phones from the office and reduce expenses. The ability to not have to share your personal number to customers. This allows a user to separate work and pleasure.
Recommendations to others considering the product:
Make sure to have specialist to overcome any issues that may arise prior to going live with a client,.
3cx Review
What do you like best about the product?
We have only been using it for almost one year now, and so far we love it. The admin console is very user friendly and easy to use. Can setup different configurations with ease. We use Yealink phones (3 different types). Very easy to deploy a phone in a manner of minutes. The soft client is great, as well as the web client and the mobile app. We like how you can visually tell if a phone is offline
What do you dislike about the product?
It's more of a yealink issue than 3cx, but you cannot enable call forwarding from the actual phone. you have to use the web client to do so. If you still have physical fax machines like we do, there is a little more configuration you will need to do in addition of using a analog adapter. we hope to look to move to a fax service in the future. The only other thing is trying to communicate to our employees to create their voicemail greeting as we ll as their spoken name. we found out if spoken name is not done, then their extension will not be available in the dial by name feature.
What problems is the product solving and how is that benefiting you?
With the rising cost of our previous provider, we were looking at options. Someone told us about 3cx so we started to look into it, and after a couple of demos we liked what we saw. We could replace the entire phone system and get all brand new phones for a fraction of the cost of one year support of the other provider. Out of box you get alot of features, where as with other companies, those are extra.
not the best service
What do you like best about the product?
that I can set up a private conference call line for my web demos with potential customers
What do you dislike about the product?
call drop very often which is very frustrating and potential customers get very annoyed
What problems is the product solving and how is that benefiting you?
Virtual Presentations to multiple people in multiple locations
Recommendations to others considering the product:
none
3CX, Simple, easy to use!
What do you like best about the product?
The ability to share your screen with a couple clicks.
What do you dislike about the product?
Sometimes it doesn't connect the call. I've had a couple instances where the call will drop out of nowhere.
What problems is the product solving and how is that benefiting you?
Eliminating the need to travel, since i have have a live webinar with anyone, anywhere in the country
Recommendations to others considering the product:
It'll definitely make life easier when presenting online.
Great System
What do you like best about the product?
I love that I can chance and do anything on the phone on the computer!!!
What do you dislike about the product?
So far every thing is very good !! I really think that the system is all I personally need to performance my job at a max of capacities.
What problems is the product solving and how is that benefiting you?
I love that fact that I can keep track on all the call so if I miss any call we can go back and take care all of them!!
Recommendations to others considering the product:
A great system with great tools to help any business to reach the next level.
Convenient and Modern
What do you like best about the product?
I like using 3CX because I don’t have to use an internal office contact list on paper. When I am working from home, and need to reach a colleague, I can use 3CX from my laptop or my iPhone. It makes it SO convenient to reach others for easy communication.
What do you dislike about the product?
Our Company has had no issues with 3CX, it’s modern and fits this technology age.
What problems is the product solving and how is that benefiting you?
Our business has had no issues with 3CX to date. The only time our phones have been done is due to another means in no relation to 3CX, and when our landlines are down, I can simply refer to my 3CX app. Again, convenient.
Recommendations to others considering the product:
If you have employees that are in sales or employees who regularly work from home, you will benefit from the user friendly 3CX. Although, I am aware, we don’t use all of its features, the ones we do utilize has made an incredible impact. We save money from using 3CX.
3CX a marvel in telecommunications through the Internet
What do you like best about the product?
From the beginning use 3CX PHONE SYSTEM, as a program to make national and international calls, its interface is very easy and simple, it is easy to use and allows me to do different things on the computer while the call is online, integrating incredibly. All the people of the company use 3CX as a telephone to contact our customers. It is wonderful because you do not need connections with cables and additional telephone. As for its price, it is very economical compared to an external telephone service.
What do you dislike about the product?
I think the 3cx Phone System system should improve its technological image, one of the things I do not like is that it should keep the call on hold when the internet is slow or loses connection for a moment. Your contact list should contain more options to add, I often listen to the other person, but she does not, I do not know why this happens.
What problems is the product solving and how is that benefiting you?
I work as a call center for a digital magazine, and all my colleagues in this company use 3CX PHONE SYSTEM, to call and sell advertising. It is very beneficial because with a single license we can work several people, many times we use this system to make video calls to show the product.
Recommendations to others considering the product:
Most companies should have this system, it is economical, practical and you do not need large telephone sets. The quality of sound and video is very good, you only have to have an internet connection. You can do several things at the same time while making the call. Also the national and international calls leave with a wonderful quality.
Useful for Every Job
What do you like best about the product?
I love being able to see if a call is holding in the Que and who is busy if i need to make an inter-company call. I also like the options to delete and play voicemail on my phone from the desktop app. The 3CX app that you can download to your phone is also super useful if inclement weather happens to prevent you from coming into the office or if you want to check voicemail at home.
What do you dislike about the product?
I don't like the the chat function is difficult to use. I seem to have a large delay between the amount of time between sending and receiving.
What problems is the product solving and how is that benefiting you?
We use this for both our customer service team and sales. We also use the handy app for work at home purposes when employees don't have physical phones at their houses. The app is as easy to use as the desktop version of the software and it is easy to switch cues or make calls from your cell phone as if you were in the office.
Recommendations to others considering the product:
This is perfect for a company who wants flexibility for their workforce. It is easy to use in and out of the office. There are also tons of features for fleet management. You can tell who is taking calls and determine who will receive new calls based on how you set them up inside of the cues. This helps to make sure everyone can experience an even work load and no one feels overworked or underappreciated on your team.
Powerful, easy to use VoIP phone system, Reasonably priced. Great integrations.
What do you like best about the product?
Ability to use from mobile device when out of office
What do you dislike about the product?
Can't think of anything. Very complete for SMB.
What problems is the product solving and how is that benefiting you?
Lower phone bills, elimination of 2nd line Caller ID showing.
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