3CX Phone System
3CX | 3CX Phone System 20.0.1.731Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Great system, just dont ask too many questions in the forums or you may be banned and revoked
What do you like best about the product?
Form and Functionality
Ease of use
Ease of setup
Great for our call center
Ease of deployment
Ease of use
Ease of setup
Great for our call center
Ease of deployment
What do you dislike about the product?
Getting banned from the forum for asking a simple question
Having our license revoked and partnership terminated without cause and without prior warning
Having our license revoked and partnership terminated without cause and without prior warning
What problems is the product solving and how is that benefiting you?
3CX replaced our Altigen system and we absolutely love it. We are (were from what I can tell) a bronze partner, going for Silver, and with 5 deployments in the pipeline, when we were suddenly and without warning, banned from the forums, and our bronze partnership removed along with all systems in our partner login. Including onces that we have sold and deployed along withour own. Again, this came without warning or causality.
https://www.reddit.com/r/3CX/comments/10vhmn9/forum_ban_not_sure_why_signed_up_with_2nd_account/
According to this forum post or Reddit, Nick, the CEO, controls bans and such, and we are not the only ones that have experienced this. This started when my co worker, and main admin for our phone systems asked a question on the 3CX forum, he got a notification that he was banned for "Spam". I could still log on to the forums and our partnership was still intact. Then when logging on this morning, I had to agree to terms of service for the forums again, fine, I get those get updated. But the partnership is now gone, and all systems have dissapeared, again, without warning or causality.
Referenced in the post on reddit was to post a review on here, G2, so here I am, trying to get some help through a review.
Let me be very clear, I LOVE THIS SYSTEM!! Its awesome, very easy to deploy and maintain, great user interface, but as far as the pettyness of this ban...... I am not sure how to feel about that. Again, I have 5 deploymens in the pipeline, but after this issue, its very tempting to go in a different direction, i dont want to, but if this is the kind of service when you ask a question about support, then its not worth sticking around.
https://www.reddit.com/r/3CX/comments/10vhmn9/forum_ban_not_sure_why_signed_up_with_2nd_account/
According to this forum post or Reddit, Nick, the CEO, controls bans and such, and we are not the only ones that have experienced this. This started when my co worker, and main admin for our phone systems asked a question on the 3CX forum, he got a notification that he was banned for "Spam". I could still log on to the forums and our partnership was still intact. Then when logging on this morning, I had to agree to terms of service for the forums again, fine, I get those get updated. But the partnership is now gone, and all systems have dissapeared, again, without warning or causality.
Referenced in the post on reddit was to post a review on here, G2, so here I am, trying to get some help through a review.
Let me be very clear, I LOVE THIS SYSTEM!! Its awesome, very easy to deploy and maintain, great user interface, but as far as the pettyness of this ban...... I am not sure how to feel about that. Again, I have 5 deploymens in the pipeline, but after this issue, its very tempting to go in a different direction, i dont want to, but if this is the kind of service when you ask a question about support, then its not worth sticking around.
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New employee and love the system
What do you like best about the product?
I love being able to see when an agent is on the line so I dont bother or waste anyones time.
What do you dislike about the product?
Nothing, I think the systems works well!
What problems is the product solving and how is that benefiting you?
No current issues
Most optimized VOIP on the market
What do you like best about the product?
What I like the best about 3CX is how simple to set up and use across multiple devices seamlessly allows you to take a call in your office or on the go without inconveniences or sacrificing audio quality.
What do you dislike about the product?
Will improve how other contacts of your organization are displayed on the web app to simplify the process of searching for a coworker.
What problems is the product solving and how is that benefiting you?
It solves the problem of calling people out of my country in a simple and easy way without any quality compromise.
A multiplatform softphone application
What do you like best about the product?
Easy to install and you can connect with foreigners doest matter where are you, it also installable on windows and phone.
What do you dislike about the product?
with 3cx only you can call, but can not text they should add features to text
What problems is the product solving and how is that benefiting you?
connecting to people based in us
Easy to Use Calling Software
What do you like best about the product?
We get all the data from the screen like who is available to pick calls. Also we can use intercom, transfer calls and use video calls
What do you dislike about the product?
The mobile app provided does the job but there is a lot of room for improvement in the app UI
What problems is the product solving and how is that benefiting you?
We are a software product company and our team needs to be on call for sales, support and operations functions. 3cx is a simple to use software through which we can keep track of call records. We can also answer the calls via app .
Does not work as expected
I was excited to start playing around with AWS and my first project was to build a call center. 3CX took away its support for Amazon Chime. I was able to inbound calling to work, but not outbound calling.
3cx calling software is great for consultant and customer support
What do you like best about the product?
The call quality and record of previous calls and timings is great. Also Manager can listen recording dusring or after calls also and easy to transfer a call to colleagues is easy.
What do you dislike about the product?
Sometime 3cx network is down like it shows destination busy or not connected. But it fixes very fast also
What problems is the product solving and how is that benefiting you?
3cx provides another number to call customers so we don't have to ise our personal numbers and it is very professional. Senior can listen to our call recording is great feature so that they can give any feedback. The record of call time and duration is perfect.
Amazing collaborative Tool
What do you like best about the product?
It's very good as a solution to collaborate with colleagues and easy to use. It acts as a replacement for a physical phone on a mobile or PC.
What do you dislike about the product?
I have no complaints about the software.
What problems is the product solving and how is that benefiting you?
Having a physical phone cuttings costs on purchasing physical devices.
My Use of 3CX
What do you like best about the product?
3CX is very helpful to call people on your phone laptop or computer.
What do you dislike about the product?
3CX is not helpful when it does not call people properly.
What problems is the product solving and how is that benefiting you?
The ability to call people (i.e., the functions of a telephone)
A Transformative Solution in Business Telephony
What do you like best about the product?
Flexibility: 3CX can be hosted on-premises, in a private cloud, or directly by 3CX, providing options to suit various business needs.
Cost-Effective: It often offers a more affordable solution compared to traditional phone systems, with scalable pricing to fit different organizational sizes.
Ease of Integration: 3CX seamlessly integrates with existing networks and various devices, including Windows, Linux, Android, or iOS.
User-Friendly Interface: The intuitive design makes it easy for users to navigate, reducing the learning curve for new users.
Enhanced Collaboration: Features like video conferencing, instant messaging, and presence information enhance collaboration within teams.
Robust Security: 3CX emphasizes security with strong encryption and regular updates, providing peace of mind regarding data integrity.
Environmental Considerations: By promoting VoIP and reducing the need for physical hardware, 3CX also appeals to environmentally conscious businesses.
Open Standards: Its compatibility with the SIP protocol allows integration with various popular service providers, making it a versatile option.
Strong Support: 3CX offers extensive online documentation, community forums, and direct support, providing ample resources for troubleshooting and learning.
Innovative Features: With continuous updates and the introduction of new features, 3CX stays ahead in providing modern solutions for communication needs.
Cost-Effective: It often offers a more affordable solution compared to traditional phone systems, with scalable pricing to fit different organizational sizes.
Ease of Integration: 3CX seamlessly integrates with existing networks and various devices, including Windows, Linux, Android, or iOS.
User-Friendly Interface: The intuitive design makes it easy for users to navigate, reducing the learning curve for new users.
Enhanced Collaboration: Features like video conferencing, instant messaging, and presence information enhance collaboration within teams.
Robust Security: 3CX emphasizes security with strong encryption and regular updates, providing peace of mind regarding data integrity.
Environmental Considerations: By promoting VoIP and reducing the need for physical hardware, 3CX also appeals to environmentally conscious businesses.
Open Standards: Its compatibility with the SIP protocol allows integration with various popular service providers, making it a versatile option.
Strong Support: 3CX offers extensive online documentation, community forums, and direct support, providing ample resources for troubleshooting and learning.
Innovative Features: With continuous updates and the introduction of new features, 3CX stays ahead in providing modern solutions for communication needs.
What do you dislike about the product?
While it's possible that some individuals might have specific concerns or face challenges, these can often be addressed through proper setup, customization, or support from a 3CX partner.
What problems is the product solving and how is that benefiting you?
I use 3CX at ECOLOR Technologies, and it's a game-changer for us. It helps us stay connected through voice and video calls, even when we're not in the office. We save money on our phone bills, and it's easy to use with our existing tools and systems. Our customer support has improved, and it's easy to change things as our business grows. 3CX makes communication simple and efficient, and that's great for our business.
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