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An all-round call center without spending thousands on professional services
What do you like best about the product?
- No-code / low-code installation and configuration
- Amazing interface with all the tools to manage a contact center right in the dashboard.
- Easy and intuitive interface and features
- Amazing interface with all the tools to manage a contact center right in the dashboard.
- Easy and intuitive interface and features
What do you dislike about the product?
We have only been using Dextr for about three weeks, and other than some more robust reporting out of the box, I don’t have anything to dislike yet.
What problems is the product solving and how is that benefiting you?
Dextr allowed us to quickly, efferently and without huge investment bring a solution to our agents.
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Dextr
What do you like best about the product?
Easy to use application that takes the development work out of using Amazon Connect.
What do you dislike about the product?
Nothing yet, everything runs fine. We really like this product. I dont have anything to add to this section.
What problems is the product solving and how is that benefiting you?
Initial development time, complexity and cost of deploying Amazon Connect.
Telecom Engineer
What do you like best about the product?
The dashboard is user friendly and is almost real-time.
What do you dislike about the product?
I can't think of anything. Maybe the sign on process.
What problems is the product solving and how is that benefiting you?
ATL311 users - supervisors and team leads like to see a picture of what is going on, and Dextr Flex provides that.
Dextr and CloudHesive saved my Amazon Connect deployment!
What do you like best about the product?
There is plenty to like about Dextr, and I'll cover some of those core features below but what stood out to me was the stellar experience that CloudHesive provided. Jamie Marshall was quick to answer any questions I had when I was vetting the solution and when I misconfigured a Kinesis steam Patrick Hannah was able to point towards a way to retrigger the lambda functions to save our voicemails from cloud purgatory.
Likes:
- Intuitive agent dashboards that show queue and peer activity
- Ability to change the 'forced release' behavior
- Ring on two audio devices at once (headset and speaker)
- Number Directory! (a.k.a contacts)
- Quick support, had a case closed within 24 hours when I had requested 1100 contacts to be imported.
Likes:
- Intuitive agent dashboards that show queue and peer activity
- Ability to change the 'forced release' behavior
- Ring on two audio devices at once (headset and speaker)
- Number Directory! (a.k.a contacts)
- Quick support, had a case closed within 24 hours when I had requested 1100 contacts to be imported.
What do you dislike about the product?
While Dextr is an excellent product, there is always room for improvement.
I'd like to see the following:
- Ability to sync contact directory with Active Directory or Exchange Online
- Ability to integrate with phone systems, such as Ring Central or Microsoft Teams to see the users presence
I'd like to see the following:
- Ability to sync contact directory with Active Directory or Exchange Online
- Ability to integrate with phone systems, such as Ring Central or Microsoft Teams to see the users presence
What problems is the product solving and how is that benefiting you?
Our billing team requires the ability to reach thousands of contacts at our broker locations quickly. The 'Quick Connects' within Amazon Connect was limited to 700 contacts; this was a deal breaker, and we were considering scrapping our implementation project of Amazon Connect, but we found and trialed Dextr, which solved this problem for us. They dealt with the complexities of taking our contacts and importing them into Dextr.
Dashboards are a big thing
What do you like best about the product?
Omni-channel available instantly, the dashboards are very intuitive, easy to read. Team chat with presence is a big thing for every contact center and having all these features with a click of a button.
What do you dislike about the product?
Physical phones would be a great addition
What problems is the product solving and how is that benefiting you?
No Code implementation of a enterprise grade desktop. Saves time and money compared to developing a similar experience.
Great product supported by a stellar team
What do you like best about the product?
Intuitive and a great UI coupled with great support.
What do you dislike about the product?
We have not found anything we dislike yet.
What problems is the product solving and how is that benefiting you?
It fills gaps in reporting for us not provided elsewhere.
Simple Onboarding and immediate value
What do you like best about the product?
Easy onboarding and integration into our center. Provided immediate value with enhanced views. Product is responsive and has a smooth user experience.
What do you dislike about the product?
We have not found any issues with our usage. This is a solid product.
What problems is the product solving and how is that benefiting you?
We do not have any interest in building our own solution . Dextr allowed us to full Amazon connect virtual desktop environments at a very solid price point. This allows us to focus our engineering power in the areas that will best serve our customers.
Dextr Flex makes using Amazon Connect a full service call center solution!
What do you like best about the product?
Using Dextr Flex gives you all of the features of a full-fledged call center which can be set up fast.
What do you dislike about the product?
We haven't found any yet. The system works great and new features are being added every day.
What problems is the product solving and how is that benefiting you?
We use it as an incoming call center and particularly like the easy ability to search transcriptions of the calls!
Dextr Saves Time, Money while improving CX management for your agents!
What do you like best about the product?
The instant availability of multiple channels like SMS, Email, Fax and social media integration with out the professional service cost to develop!
What do you dislike about the product?
CRM packages might require multiple tabs to be open in the Browser besides Dextr. Dextr is adding integrations all the time to save agent desktop real estate.
What problems is the product solving and how is that benefiting you?
The cost to hire professional services to implement the features Dextr provides would be more than we would want to spend. Dextr adds these features without that expense.
Dextr Powered by Amazon connect
What do you like best about the product?
Dextr is easy to use and implement. It provides omnichannel functionality and access to the latest Amazon Connect features without having to have a large development team.
What do you dislike about the product?
BI capabilities would be nice but I that is in the backlog of features
What problems is the product solving and how is that benefiting you?
It allows us to deploy an omnichannel solution riding on the Amazon Connect eco-system within minutes rather than months.
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