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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,167 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

User interface is straightforward and easy to navigate.

  • April 02, 2024
  • Review verified by G2

What do you like best about the product?
For new users not familiar with CRM Freshsales offers a very intuitive and easy to use tool.
What do you dislike about the product?
There are some system limitations on reports and dashboards as well as Paren to Child Accounts mapping.
What problems is the product solving and how is that benefiting you?
THe problems that Freshsales solve for our team is Activity tracking, client anggagement and productivity reports.


    Eric V.

Works OK, but lacks features

  • April 02, 2024
  • Review verified by G2

What do you like best about the product?
It's simple and easy to use. The user interface is straightforward. I've had good experiences with the support team. I use it daily.
What do you dislike about the product?
I used HubSpot at my last company, and Freshsales lacks a number of features that would make things easier. I liked that with Hubspot's integration to my email, I could automatically create a task to follow up when sending an email.
What problems is the product solving and how is that benefiting you?
Tracking contacts and deals.


    Information Technology and Services

It's a well balanced tool for Managing, Analytics and easily filtering the contacts

  • March 29, 2024
  • Review provided by G2

What do you like best about the product?
UI & UX, filtering options, bulk & updating fileds and analytics more...
What do you dislike about the product?
Sometimes application is lagging and facing some issues in sales sequence other than that everything was good
What problems is the product solving and how is that benefiting you?
Easily bulk update any single field and its saving a lot of time by filtering and updating the fields


    Suman C.

Freshworks Review

  • March 27, 2024
  • Review provided by G2

What do you like best about the product?
Working on Fresnsales CRM simelessly, working good
What do you dislike about the product?
Customised display and user profile, working on other things
What problems is the product solving and how is that benefiting you?
Best for organisation betterment, user define work and assinement with less detailing or digitisation


    Education Management

Ease of use

  • March 22, 2024
  • Review verified by G2

What do you like best about the product?
feautures, Ease of Integration, Customer Support
What do you dislike about the product?
The CRM lags sometimes if mutliple windows are open in one tab
What problems is the product solving and how is that benefiting you?
Benefitting with lead integration and tracking with active pipeline for sales.


    Edward B.

Well organized CRM that helps you to keep track of your business

  • March 20, 2024
  • Review verified by G2

What do you like best about the product?
Track all sales activities and deals , customizable as well.
What do you dislike about the product?
I have no comments , so far so good. thank you
What problems is the product solving and how is that benefiting you?
It helps us to keep track of all activities with our customers as well keep track of all deals.


    Oliver H.

New CRM for our business

  • March 20, 2024
  • Review verified by G2

What do you like best about the product?
The simple layout and clean displa of information.

The ability to create custom views.
What do you dislike about the product?
not a great deal just the getting used to a new system issues
What problems is the product solving and how is that benefiting you?
keeping track of customer progress and incoming enquierys.


    Diego T.

Solid CRM With Everything I Need

  • March 19, 2024
  • Review verified by G2

What do you like best about the product?
Freshsales allows you to really build knowledge about a company by adding more contacts to it, adding notes, credit scores and it allows ou see the companies current deals etc. I use it everyday, secifically for entering contacts to cold call them. After i have cold called them i can easily enter a call log so i can look back on previous calls to see progression/what i need to do next.
What do you dislike about the product?
The analytics are good however, they need a faster refresh rate, or an option to manually refresh so teams dshboards etc can be kept more up-to-date.
What problems is the product solving and how is that benefiting you?
Freshsales is making it easy for me to follow up customers and new leads by making it easy to put a task against the person and set a dae one it.


    Financial Services

Great Customer Support

  • March 19, 2024
  • Review verified by G2

What do you like best about the product?
- Quick customer support
- Friendly agents helping with product knowledge
What do you dislike about the product?
Nothing comparing other crm softwares we have used as a company.
What problems is the product solving and how is that benefiting you?
- qualifying leads and through emails sequences
- sales team perfomamnce management
- Sales reporting
- Bulk emails


    Wholesale

Freshsales is a good piece of software

  • March 18, 2024
  • Review provided by G2

What do you like best about the product?
Freshsales gets the job done. It tracks everything that I need to track, and it works.
What do you dislike about the product?
It's a bit slow. Also, there is no filter logic. Also, you can't use the power dialer on accounts, necessitating a workaround.
What problems is the product solving and how is that benefiting you?
Tracking and following up with leads.