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Zendesk Suite
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn about Zendesk at www.zendesk.com.
Reviews (6833)
Aayush M.
Reliable Customer support using AI powered workflow
Reviewed on Jun 27, 2026
Review provided by G2
What do you like best about the product?
Best part about Zendesk Customer service is its very easy to track all requests raised by clients at a single place and it helps us to save lot of time on repetitive tasks. Recently added AI feature suggest summaries and ticket routing to the correct team more efficiently.
What do you dislike about the product?
Maybe initial setup feels little complicated when you are new to platform though AI assistant helps us to navigate properly but some customization are still difficult to configure for smaller teams and might feel expensive for smaller setup.
What problems is the product solving and how is that benefiting you?
Zendesk helps us to manage client support requests on different channels more efficiently. And inbuilt AI workflow automation feature reduces all manual efforts but routing different tickets and suggestion to respective teams which helps us to resolve issues rapidly.
Esteban R.
Easy to Use, Beginner-Friendly, and Info Is Always Within Reach
Reviewed on Jun 26, 2026
Review provided by G2
What do you like best about the product?
Easy to use and beginner-friendly, the information is readily available.
What do you dislike about the product?
I wish the web version had alerts that were as clear as those in the iPhone and Apple Watch versions.
What problems is the product solving and how is that benefiting you?
The system we used before contained all the customer's information, so much so that it was overwhelming; in Zendesk I control how much information is available
Rohit P.
Intuitive Interface and Efficient Ticket Management
Reviewed on Jun 26, 2026
Review provided by G2
What do you like best about the product?
Its intuitive interface and efficient ticket management. It keeps conversation organized , make easy to track and prioritize requests.
What do you dislike about the product?
As per my experience one downside is that some advanced features require high-tier plans, which can increases the overall cost. Setup also takes time. While platform is powerful, new users may need some KT to use it.
What problems is the product solving and how is that benefiting you?
Zendesk helps us to manage customer requests from multiple channels in one place, reducing the chances of missing or duplicating tickets. Its automation features save time by routing and prioritizing requests, while the reporting tools help us to monitor team performer. As a result we have improved response times and delivered a better customer experience.
Octavio R.
Centralized Ticketing and Reporting That Simplifies Customer Requests
Reviewed on Jun 25, 2026
Review provided by G2
What do you like best about the product?
Its centralized ticketing system and reporting make it easier to manage customer request
What do you dislike about the product?
Reporting customization can feel limited without high tier plans
What problems is the product solving and how is that benefiting you?
Helps organize requests in one place and automate follow ups
Hospital & Health Care
Easy to use and adds value right away
Reviewed on Jun 24, 2026
Review provided by G2
What do you like best about the product?
visibility into support for patients and allows proper tracking against SLAs. Integration with Salesforce. AI agent and autonomous resolution capabilities, especially with the chatbot that is now live on our website.
What do you dislike about the product?
Ease of use with the AI agents... especially the advanced AI agent. seems difficult to stand up and need a lot of support from Zendesk resources. Should be more user friendly.
What problems is the product solving and how is that benefiting you?
Providing a platform for centralized support that includes tracking and consistency.
Treana A.
Grows with you
Reviewed on Jun 24, 2026
Review provided by G2
What do you like best about the product?
I like the way that Zendesk grows as you grow. While Zendesk has many modules that are amazing if you are just starting out they have scaled down version that is still very good and applies to what you need. As you grow and your needs grow they allow you to scale so it does not feel like a one size fits all solution.
What do you dislike about the product?
Building some of the flows and understanding the triggers can be time consuming but once everything is setup it works out great.
What problems is the product solving and how is that benefiting you?
It is solving a ticketing system that allows for direct use across all disciplines. It is a single source place that every department can use to support the end user. It also acts as a knowledge base place to find quick reference and data.
Stefanos K.
Flexible CS Team Scaling That Grows with Your User Base
Reviewed on Jun 24, 2026
Review provided by G2
What do you like best about the product?
It's very flexible when it comes to scaling your CS team, depending on your total user base.
What do you dislike about the product?
Poor AI implementation and it attempts to parcel out and bill too many features separately. Zendesk is slowly course correcting on this, but they push customers to build their own tools and solutions internally.
What problems is the product solving and how is that benefiting you?
It allows us to automate the resolution of our biggest ticket drivers, resulting in industry leading handling and resolution times and on target csat.
Computer Games
Powerful and growing
Reviewed on Jun 24, 2026
Review provided by G2
What do you like best about the product?
The excellent reporting and tracking tools help me maintain an overview across all my teams and tasks. The AI improvements are also quite desirable.
What do you dislike about the product?
The way the usage of Zendesk's AI tools is billed can be quite restrictive, and some tools like chatbots have less customizability out of the box than others.
What problems is the product solving and how is that benefiting you?
Zendesk provides a quick an easy way for our customers to contact us about problems and it provides us with quick or even automated ways of responding helpfully.
Computer Software
It's ok
Reviewed on Jun 22, 2026
Review provided by G2
What do you like best about the product?
Lots of configuration options for automations and integrations, make it feasible to implement a lot of features and flows.
API is mostly good documented.
API is mostly good documented.
What do you dislike about the product?
Price. Limits. Logs.
Probably the worst Support I ever had to deal with.
But mostly, integrations are not great, there are a lot of options, but also a lot of missing options that in many cases makes me spin and external server with my own service to achieve some solutions.
Probably the worst Support I ever had to deal with.
But mostly, integrations are not great, there are a lot of options, but also a lot of missing options that in many cases makes me spin and external server with my own service to achieve some solutions.
What problems is the product solving and how is that benefiting you?
When I get it working, I automate a lot of integrations into my tickets which save a lot of time off my team, and help is deliver quicker solutions to our customers
Information Technology and Services
Zendesk - Customer Support
Reviewed on Jun 17, 2026
Review provided by G2
What do you like best about the product?
Zendesk for Customer Service is a mature platform/ecosystem that can be depended on to handle even the most complex support operations. In my opinion, Zendesk is still positioned to be the de facto leader in this space.
What do you dislike about the product?
Some of the integrations with other products and add-ons within the Zendesk ecosystem are clunkier than would be expected. For example, user administration for ZD WFM is not a truly integrated experience which creates significant admin overhead. Another example is how you can't filter tickets within Zendesk Analytics based on ticket tag without first creating a custom attribute filter. There are many such workarounds that are required to get each product to be effective that seem like significant oversights.
What problems is the product solving and how is that benefiting you?
Zendesk Customer Service helps us manage tens of thousands of customer and user support requests a month in a single, unified platform.