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Zendesk Suite
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn about Zendesk at www.zendesk.com.
Reviews (6914)
Information Technology and Services
Great software for service and support!
Reviewed on Sep 10, 2026
Review provided by G2
What do you like best about the product?
Ease of use when interacting with customers. Editing messages is a breeze. Love being able to respond from my email when logging in isn't convenient. Interface is well done and easy to navigate and customize.
What do you dislike about the product?
Attachments could easier to view/preview
What problems is the product solving and how is that benefiting you?
All of our SaaS Support runs through Zendesk and I've loved being able to use it to respond to customer issues and provide resolution to their problems.
Max D.
Great Support Software
Reviewed on Sep 09, 2026
Review provided by G2
What do you like best about the product?
ZenDesk easily allows us to consolidate all support requests into one place, and delegate responsibilities. It has streamlined support and expedited responses to a degree that was not possible or manageable prior to implementing Zendesk
What do you dislike about the product?
Nothing! It has matched all expectations
What problems is the product solving and how is that benefiting you?
We had no organization on support requests across 30 properties, and now they are all consolidating into one place, and being assisted in an expedited manner
Manufacturing
Highly Customizable Platform with a Standout Co-Pilot AI
Reviewed on Sep 09, 2026
Review provided by G2
What do you like best about the product?
I appreciate how customizable the platform is. While some integrations may come with an added cost, it can almost always work with whatever connection you need. I also really value the co-pilot AI for both agents and admins.
What do you dislike about the product?
It can sometimes be a larger learning curve than expected.
What problems is the product solving and how is that benefiting you?
Dissolving silos in my company has been the number one benefit. It also helps refine the data we collect by guiding agents through forms that weren’t customizable in our last program. The CoPilot will certainly support the onboarding of new agents as well.
Leisure, Travel & Tourism
Powerful, Customizable Ticketing—But Specific Feature Requests Need Love
Reviewed on Sep 08, 2026
Review provided by G2
What do you like best about the product?
It has most all of the features I'd want in a ticketing system and is super customizable. My team is very well organized with it, and we've changed our setup multiple times over the years to prioritize different kinds of tickets and rearrange groups of agents. I have used some other help desks and they do not have all the features I want (custom fields, views, groups, triggers, automations, contact forms have historically been heavily used by our team).
What do you dislike about the product?
Some features do not work how you'd expect them to, and you can see in the community post for the feature request that so many other admins want the same improvements. But there is very little hope that Zendesk will ever make these changes. Some posts are many many years old and various PMs comment from time to time, sometimes it even sounds like projects are underway, but then the change is never made. Ex: automation where tickets can be deleted, ability to customize/remove a signature for messages sent via SMS, little things and big things that do impact how people want to use Zendesk.
What problems is the product solving and how is that benefiting you?
Making sure our customer questions and issues are taken care of.
Higher Education
Zendesk Streamlines Customer Service for Faster, More Effective Responses
Reviewed on Sep 08, 2026
Review provided by G2
What do you like best about the product?
Zendesk streamlines our customer service processes and enables to get back to customer faster and more effectively.
What do you dislike about the product?
There is frequent changeover with Zendesk staff, making it difficult to connect with your representative.
What problems is the product solving and how is that benefiting you?
Zendesk allows us to keep all of our customer communications in one place and easily connect internally about customer issues.
Arby S.
Easy Integration and a Trainable Support Chatbot That Delivers
Reviewed on Sep 07, 2026
Review provided by G2
What do you like best about the product?
somewhat ease of integration, the support chatbot that can be trained on customer's data to provide basic answers. the reminder to follow up a ticket after a period of time. easy to integrate into 3rd party tools and website. price is almost the same compared to other major players.
What do you dislike about the product?
to me the only thing I found difficult was to get help from the documentation, as an example when I was looking to integrate a web form ticket integration into our system I was redirected to so many pages and at the end couldn't find proper answer
What problems is the product solving and how is that benefiting you?
we solely use zendesk for support tickets and using the chatbox to answer basic questions, not using all the features since we don’t have real need for all the features at the moment
Information Technology and Services
Easy to Use and Flexible Custom Setups
Reviewed on Sep 07, 2026
Review provided by G2
What do you like best about the product?
I find it easy to use, and its easy to create custom setups to suit our needs.
What do you dislike about the product?
The price is very high for user licenses, the learning curve is steep
What problems is the product solving and how is that benefiting you?
It helps us communicate towards our customers, partners and have automated flows from our backend system
Noah M.
ZenDesk exceeds expectations and offers great results
Reviewed on Sep 04, 2026
Review provided by G2
What do you like best about the product?
We enjoy using this product because it makes it easy to interact with our employees and gather the feedback we need from them.
What do you dislike about the product?
Our only concern is that we don’t currently have the ability to add more people in our organization to ZenDesk.
What problems is the product solving and how is that benefiting you?
When our customers run into issues and need support, Zendesk helps us handle those requests and provide the assistance they’re looking for.
Non-Profit Organization Management
Works great for keeping track of help requests
Reviewed on Sep 02, 2026
Review provided by G2
What do you like best about the product?
Keeps me updated on who needs help and what help they need
What do you dislike about the product?
The only thing I have issues with is getting employees to remember to email the help desk instead of me
What problems is the product solving and how is that benefiting you?
When people ask me for help as I am walking around and working on another issue I tend to forget by the time I get back to my office. Zendesk gives me a place to refer employees to so I can have a list of help requests and status of them in one place.
Legal Services
Robust KC Guides, Fast Support, and Effortless Ticket Management
Reviewed on Sep 01, 2026
Review provided by G2
What do you like best about the product?
The KC guides are robust, and if they KC guides dont have the answer their support is very quick and helpful
The ability to connect with clients/users is incredibly helpful and the ease of use is top notch.
Ticket management is a breeze and tracking issues + customizability is awesome.
The ability to connect with clients/users is incredibly helpful and the ease of use is top notch.
Ticket management is a breeze and tracking issues + customizability is awesome.
What do you dislike about the product?
New feature releases are not clearly communicated and getting into ZenDesk is quite an undertaking if you are not familiar with the platform
What problems is the product solving and how is that benefiting you?
Client and email user communication. We use it for our Accounting and IT Help Desk platform, and additionally as a partial project management platform.
Level 2 also works out of ZenDesk to great success. We have not truly dove in the everything it can offer but the potential is massive.
Level 2 also works out of ZenDesk to great success. We have not truly dove in the everything it can offer but the potential is massive.