Zendesk Suite
ZendeskExternal reviews
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Zendesk review
What do you like best about the product?
Not very much. But I’d say the ability to organize and find emails quickly.
What do you dislike about the product?
Lots. It’s glitchy. The Zendesk “apps” have to be refreshed alllll the time. It doesn’t link with our main software very well—lots of data entry. Too much data entry!
What problems is the product solving and how is that benefiting you?
Customer and partner support for Postmates users
Recommendations to others considering the product:
Maybe find another software...plus the aesthetic is awful.
Zendesk is real!
What do you like best about the product?
What do I like the best with this product? Zendesk was so useful for me as an agent (customer representative). We're using this product to answer and assist customers concern and give them a satisfaction. I like to be commended using this or be rated for good. If you don't have enough knowlede about the concern you handle you can search for the similar macros to use it.
What do you dislike about the product?
What do i dislike in this product is so far i don't have any comment i just want to kindly put another things like background.
What problems is the product solving and how is that benefiting you?
I solved a lot of concern when it comes to delivery matter. Once we give them the answer their concern they will rated us with good.
Recommendations to others considering the product:
NO other commendations just kudos and keep us user to meet the expectation for using it :)
Not a very great UI. Not easy to use
What do you like best about the product?
Solves the basic purpose of ticket support
What do you dislike about the product?
THe User experience is pretty old-styled. It can be made much better for ease of use
What problems is the product solving and how is that benefiting you?
Ticket support
Recommendations to others considering the product:
Solves the purpose. Not great UI
Zendesk great for scalability
What do you like best about the product?
The ability to dig into reporting, and accurately present solutions to customers while improving their experience and our agents’.
What do you dislike about the product?
Seemingly simple things such as ensuring emails are received by customers, and forwarding emails, are exponentially more complex than they should be.
What problems is the product solving and how is that benefiting you?
Providing timely, honest, human-to-human customer care. It makes processes easier for our agents and finding answers easier for our customers.
Good
What do you like best about the product?
It is easy to use and streamline and effective
What do you dislike about the product?
Still needs improvement though not bad at all
What problems is the product solving and how is that benefiting you?
It is good
Easy to use for non-technical ticketing systems too!
What do you like best about the product?
I adopted Zendesk for my non-tech team in order to support internal employees. I was nervous about adoption, unsure that my team would be able to adapt to Zendesk when a lot of our work is not necessarily technology related. However, I've been using Zendesk for almost a year with my team (though my organization has been using it longer) and I couldn't imagine life without it! From "canned responses" to easy escalation, Zendesk has made my daily workload so much more manageable.
What do you dislike about the product?
I think there is some confusion about how and when to utilize Zendesk Support on the user-end of things (instead of sending an email or calling), but I think this is more so a shortcoming in implementation and not the fault of Zendesk's.
What problems is the product solving and how is that benefiting you?
I am able to tackle issues that arise much more quickly. I work in a non-technical support role and, compared to email, Zendesk ticketing is much faster––I can speed through ticket requests by re-assigning tickets as necessary (instead of "looping in" another employee/team), I can use canned responses that are tailored to the specific message (instead of having to type "Hi [name], Thank you for reaching out." in every email), and answer tickets in batches (instead of having to reply to each email individually).
Additionally, the Zendesk Self-Service option is really great in letting me create comprehensive support documentation.
Additionally, the Zendesk Self-Service option is really great in letting me create comprehensive support documentation.
Zendesk is the best!
What do you like best about the product?
Zendesk allows our teams to work in an organized manner and be cross-functional with one another. It's very important that we can log problems in our software platform and triage appropriately.
What do you dislike about the product?
I'm not that big of a fan on the navigation. I often find it confusing to navigate and it can be difficult to find tickets that pertain to given are of concern.
What problems is the product solving and how is that benefiting you?
Our biggest issue is tracking and being accurate with what is in our pipeline. Zendesk helps us remain on task and set our priorities so that we can focus on what is most pressing first and create a backlog for the things that can wait. Zendesk is great at helping us set our priorities.
Recommendations to others considering the product:
I would certainly recommend zendesk to any company that needs to set a priority. In supporting software we have alot of issues that require our prioritization. Being able to set a task list has been imperative to our success.
Love zen desk!
What do you like best about the product?
The best thing about Zendesk is the capabilities of reaching other team members, departments and customers. It helps to stay up to date and also to address specific issues and questions one may have in a quick and timely manner
What do you dislike about the product?
I wish that the platform was more specifically focused on the customer a tad bit... there is always room for improvement !
What problems is the product solving and how is that benefiting you?
Benefits include being able to answer questions first handedly at your fingertips and also being able to connect with both the company and other customers
Excellent application
What do you like best about the product?
Very user friendly and excellent capabilities
What do you dislike about the product?
Haven't run into any issues so far so good
What problems is the product solving and how is that benefiting you?
Customer support
Use for Company Knowledge Base
What do you like best about the product?
Simple. Easy to configure, even easier to edit content on the site. Search function is good and does everything needed for our growing company.
What do you dislike about the product?
I wish there were more themes to make it more visually appealing out of the box.
What problems is the product solving and how is that benefiting you?
Knowledge base for our Customers. Want to make sure they have the content they need to be successful with our product.
Recommendations to others considering the product:
Spend time setting it up properly.
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