monday.com work management

What do you like best about the product?

It's quick and easy to use. Fields can be set up that work for my business. The ability to attach files and documents to a prospect is a real plus. Ability to schedule follow-up calls is a valuable time-saver.

What do you dislike about the product?

I have had concerns previously about sign-in and security, but the Monday tech support has fixed everything that I requested.

What problems is the product solving and how is that benefiting you?

Before using Monday I was missing some follow-up contacts and losing some opportunities. Monday has all of the information I need about a potential clients in an easy-to-access format. This is both a time saver and makes for greater efficiency.

What do you like best about the product?

It streamline, streamline, multiple processes and forms to where you can find them in one location and it’s easy to navigate

What do you dislike about the product?

I don’t really have anything to complain about, and I haven’t found anything I dislike about the AI work platform so far.

What problems is the product solving and how is that benefiting you?

It’s a huge tool for our company with inventory management

What do you like best about the product?

nothing

What do you dislike about the product?

I'm incredibly frustrated with the level of customer support I experienced with monday Work Management. As a paying customer, I expect a reasonable way to reach a human being when I have a problem that can't be resolved through automated support. However, I found it impossible. My experience started with the chatbot asking three questions at once, and when I tried to provide complete answers, it wouldn't accept my response because it was too long. I answered each question individually, only to be interrupted by more bot responses before I could finish. The troubleshooting instructions didn't work, and I couldn't get phone support. After a two-hour wait for a human representative via chat, I was still stuck with the same unresolved problems and had lost a significant portion of my workday. Automation should improve customer service, not create barriers to speaking with a person. For what customers pay, there needs to be a way to get meaningful help when the software isn't working correctly. I need someone who will look at my account, understand why the system isn't working, and help fix it. I would strongly encourage monday Work Management's leadership to experience their customer support process from the customer's perspective, as it was one of the most inefficient experiences I've encountered.

What problems is the product solving and how is that benefiting you?

it is not helpful when it does not work and they do not have support that can help you.

What do you like best about the product?

I love monday Work Management's ability to provide full visibility, which keeps my team in the loop and helps us understand what's going on if someone can't work. The friendly user layout is amazing, making it easy to display deals and leads in a way that's easy to understand. It's also user-friendly, allowing me to change it based on my needs. I especially enjoy the manual workflow adjustments which are very useful, especially with new team members. Creating new channels for lost deals or paused deals is a feature I appreciate. The ease of making adjustments in real-time and maintaining control over leads makes it valuable. The initial setup was very easy and fast. Overall, it's perfect for managing my sales pipeline daily without the hassle of missing features, and I'd definitely recommend it with a 10 out of 10 rating.

What do you dislike about the product?

I like all the features, I can't think of anything I dislike about it

What problems is the product solving and how is that benefiting you?

monday Work Management gives full visibility on moving leads, ensuring everyone is aligned and enabling easy adjustments. It's user-friendly, perfect for managing pipelines and adjusting workflows, especially for on-the-fly changes and new team members.

What do you like best about the product?

It helps keep the team’s workflow organized, so if we need to switch projects, it’s easy to pick up the next one.

What do you dislike about the product?

some of the widgets dont meet requirements and can be difficult to use/build

What problems is the product solving and how is that benefiting you?

It allows the office manager to quickly review the team’s workload and reallocate tasks during holiday periods, or when a team member is out sick.

What do you like best about the product?

I appreciate monday Work Management for its automation and AI features. The automation aspect is something I like a lot, and the AI helps by being accurate. Together, they enhance the workflow, making it smooth and efficient.

What do you dislike about the product?

The AI credits are too few and they run out too quickly.

What problems is the product solving and how is that benefiting you?

I use monday Work Management to organize my tickets and tasks, preventing issues from falling through the cracks. The automation and AI features enhance my workflow with their accuracy.

What do you like best about the product?

I like using monday Work Management because it keeps well-updated records, which is crucial for sales and accounts management. I appreciate how easy it is to create different segments in a portfolio. This makes it simple to see where I am with each client. The user-friendly interface is another highlight; it doesn't require being very tech-savvy to navigate. I also value the workflow and marketplace features that enhance its utility. Setting it up was easy, making the transition smooth for my team.

What do you dislike about the product?

Sometimes it doesn't update fast, it lags.

What problems is the product solving and how is that benefiting you?

I find monday Work Management keeps well-updated records, helping me know where I stand with every client thanks to its segmentation and user-friendly interface.

What do you like best about the product?

It allows our team to see changes in real time, rather than relying on notification emails. We’ve been able to work on our agendas simultaneously, which has streamlined our efforts and made collaboration much smoother.

What do you dislike about the product?

The only drawback is that when we receive a notification that the title of a presentation has been changed, the notification doesn’t link the updated presentation title to the speaker.

What problems is the product solving and how is that benefiting you?

Time management when working on agendas is much better. Also, there’s less risk of accidentally choosing an older version, because changes are visible in real time.

What do you like best about the product?

I love that we can create processes tailored to our needs; the suite of tools is incredibly robust. The platform has made task tracking much easier, and the dashboard experience is excellent. It provides total transparency into my work, and I also appreciate how easy it is to create forms.

What do you dislike about the product?

I would like to be able to edit them when they’re embedded in a form, because the customization options are very limited. Sometimes additional configuration is needed to achieve the desired result, so I’d like to see more customization options available.

What problems is the product solving and how is that benefiting you?

It allows us to integrate simple solutions and has optimized our processes. We use it to support our workflow, which helps us manage the entire process in one place. We’re making the most of the platform, and it helps me make decisions faster. It also makes task tracking and documentation easier and more consistent.

What do you like best about the product?

I really like how user-friendly it is. I also love that we can see who has viewed our updates, and the overall UI is simply gorgeous.

What do you dislike about the product?

I think we still have a bit further to go before Monday Ai feels more user-friendly and accurate.

What problems is the product solving and how is that benefiting you?

Keeping track of multiple projects across multiple departments can be a challenge, but Monday has made it seamless to manage.