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Functional, But Lots to Learn
What do you like best about the product?
- I like that it's an all-in-one solution.
- Guests can easily and quickly navigate it.
- It's our one-stop solution for all support.
- Guests can easily and quickly navigate it.
- It's our one-stop solution for all support.
What do you dislike about the product?
- Compared to ServiceNow, there is a lot that Zendesk can learn from.
- Reporting suite is delayed, unlike ServiceNow.
- Everything is an add-on...
- Reporting suite is delayed, unlike ServiceNow.
- Everything is an add-on...
What problems is the product solving and how is that benefiting you?
- Centralized location for all support needs.
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Best tool for support
What do you like best about the product?
Best for communication with clients and customer
What do you dislike about the product?
Nothing as of now as it is useful tool in the market
What problems is the product solving and how is that benefiting you?
Communication and complaint
Best ticketing tool for Customer Support
What do you like best about the product?
It is very good tool as it is easy to configure and train people on it as how to use.
What do you dislike about the product?
If we want to use our custom email id to send response to users to configure with we need someone with networking experts.
What problems is the product solving and how is that benefiting you?
As it is easy to configure I changed the theme of the chatbot or can create a custom theme which represent my brand.
Great tool to take your customer service to the next level
What do you like best about the product?
Usability of zendesk is really top notch! It is also very clear and easy to use.
What do you dislike about the product?
You miss simple features like forwarding mails to outside zendesk users (not customer service) or to an external party and that they can reply
What problems is the product solving and how is that benefiting you?
Easily bringing all customer service channels together on 1 ple
helps to reach out to customers and rectify their concerns
What do you like best about the product?
easy to use the macros which are added and the app looks just fine , works fine, never experienced any glitches yet.
What do you dislike about the product?
there's nothing as of now, its going very well.
What problems is the product solving and how is that benefiting you?
tracks each and every converstaion had even if the tickets are colved and closed.
Utilizing Zendesk = Winning
What do you like best about the product?
For the past couple of years, we've been utilizing Zendesk, and the positive impact it's had on our ability to serve customers has been truly remarkable
What do you dislike about the product?
Nothing comes to mind at the moment, Zendesk is able to do all that we want it to.
What problems is the product solving and how is that benefiting you?
This platform has streamlined the process for our agents to efficiently resolve customer tickets, calls, and chats.
Manager of your email's
What do you like best about the product?
Zendesk helps me and my 2 companies in managing contact with clients and between departments. Macro's and easy transfering tickets to other departments really improves quality of work and make it much faster. Also it is easy to see who sent which email whick makes it easy to check for any errors. Both of my companies are using this tool everyday.
What do you dislike about the product?
At times zendesk got some errors and did not work but well, it is not common for almost any software on a market ;)
What problems is the product solving and how is that benefiting you?
Zendesk helps me in every day work while contacting clients and helping them with their problems. Also contact with other departments is much easier while using zendesk.
Great insights on text channels
What do you like best about the product?
That it allows you to easily drill in to the data on the dashboards
What do you dislike about the product?
It does not always show results when you search the chat channels using a customer contact number.
What problems is the product solving and how is that benefiting you?
The ability to easily share and transfer chats as well as to escalate within the same system and have a full record of current and previous conversations.
Also, the ability to assess productivity and effeciency.
Also, the ability to assess productivity and effeciency.
Super user friendly
What do you like best about the product?
I like that other software can easily be connected.
What do you dislike about the product?
I really have nothing that I don't like!
What problems is the product solving and how is that benefiting you?
It was helping us help customers with issues that they cannot describe without showing us.
All-in-one solution.
What do you like best about the product?
I like that Zendesk has a good combination of products in the suite, making it an all-in-one solution.
What do you dislike about the product?
I wish that Zendesk would enhance the Talk feature by expanding the capabilities of its API.
What problems is the product solving and how is that benefiting you?
By having everything in one suite, like phone support, email support, knowledge base, etc.
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