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Exceptional Service and Innovation: Drata Delivers!
What do you like best about the product?
Drata's team exemplifies exceptional customer-centricity and expertise. When addressing intricate or specific client requirements, they consistently come well-prepared with comprehensive solutions to meet diverse needs. Their focus on fostering strong relationships and ensuring ease of use is evident in every interaction. Drata demonstrates a remarkable commitment to continuous improvement by considering new features or integrations upon customer request. Impressively, they often deliver these enhancements within tight timeframes—a notable achievement for any development team. Overall, Drata's dedication to customer support and satisfaction and their innovative solutions makes them a standout in their field.
What do you dislike about the product?
The audit portal while useful has pitfalls in its inter-operability with external auditors, however, it still reduces capacity and manual workload by a substantial amount.
What problems is the product solving and how is that benefiting you?
Multiple integrations or "connections" are being established to help facilitate our very unique infrastructure and its monitoring, which is met with timely delivery models and extensive customer support by the Drata team.
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Drata has changed the game for Compliance oversight
What do you like best about the product?
I love Drata. It's the highest impact tool I've ever used within the PD experience that truly took a cumbersome, challenging (and important) part of our operations, provided the right amount of insight and automation to drive real efficiencies and observability. Drata also does a great job supporting their product. Their client success teams and audit specialists are great partners.
What do you dislike about the product?
Very little. Any issues we've had to date, we've been able to effectively work through with the team.
What problems is the product solving and how is that benefiting you?
Management of policies, SOC 2 Type 2 Auditing period/experience, security training for teams.
Stable, easy-to-use / learn, fast response times for audit help or app help, trust center is a plus
What do you like best about the product?
I was new leading an organization through SOC 2 start-to-finish when I got started. Drata generally does well at ensuing everything, "make sense." For the parts I required assistance, I either had my account representative I met with on a regular cadence, they could pull in the right person, or their live chat someone always responded in minutes.
What do you dislike about the product?
AI is the new "hotness". They, like all products, are adding it in. I can still get to a human quickly in live chat still but I first have to appease the AI help bot. The human part of the Drata process has been just important, if not more, than the software.
What problems is the product solving and how is that benefiting you?
Completing our SOC 2 Type I & II, NIST 800-171, CMMC
Drata is a Great product
What do you like best about the product?
Drata has been very simple to use and at the same time very robust to help us find gaps in our compliance. I use the system everyday. They have really helped us create a compliance program.
What do you dislike about the product?
I don't have any strong dislikes. They have been able to do and help with everything that I have asked
What problems is the product solving and how is that benefiting you?
They are helping us get and stay compliant with the Frameworks my company needs to compete
Easy to use compliance platform
What do you like best about the product?
Drata has document templates that meet compliance requirements for all of the certifications that my company needs, except for ISO 9001, making it much easier to meet certification requirements. The tracking of the controls and notifications of tasks make it much easier to keep on track and eliminate last minute scrambeling before an audit.
The Drata team is very responsive to questions and guidance.
The Drata team is very responsive to questions and guidance.
What do you dislike about the product?
The document editor is not great. and viewing documents in pdf format cuts off tables, making the viewing of approved documents very difficult.
What problems is the product solving and how is that benefiting you?
Drata is a very good document repository. With all of the policies and supporting documents in one place it makes it much easier to locate evidence during audits.
A very basic product with no improvement over the years
The product is very simple in terms of functionality, even the forms inside the product are delegated to a 3rd party. Agent constantly loses connection and the turnaround time from support was uncomfortably high. The generated policies are very simple and presented to you in a generic text editor, where the editing experience is not nice. Alternatives like Vanta are much more polished and has more features.
A good compliance tool with a customer-oriented manager and quick reflection of feedback
What do you like best about the product?
I had to learn about Drata not long after I moved to my new job, and our drata manager helped me a lot, and we still meet almost every week to resolve my questions and difficulties, which is very helpful. This is a tool that I would like to introduce to my colleagues at other companies.
What do you dislike about the product?
From a UX perspective, it would be great to see improvements in areas where too many clicks are required. For example, you can click from a control item to a monitoring item directly, but when you want to return from a monitoring item to a control item, you have to start over from the category tab, which can sometimes be time-inefficient. Improving this aspect would significantly enhance the UX experience.
What problems is the product solving and how is that benefiting you?
The overall compliance control of the company can be seen at a glance and it has become more convenient when responding to audits.
Drata makes SOC compliance so easy
What do you like best about the product?
Drata has taken the time to create the most comprehensive self-help knowledge base I have ever seen for a SaaS provider. That makes Drata really easy to use and easy to learn. Nonetheless, SOC 2 compliance is complicated for us non-engineers, so I've relied at times on their excellent customer service, which is second to none. We are a small company leaving the start-up stage and we need to demonstrate a strong security posture, but no one on my team has ever sought SOC 2 compliance before. Drata makes it as painless as it could possibly be.
What do you dislike about the product?
I haven't found anything I'd say I dislike about Drata. They do everything they can to make compliance easy and automated.
What problems is the product solving and how is that benefiting you?
Drata is helping me to stay organized and not miss any important aspects of compliance.
Excellent help and support
What do you like best about the product?
The support features of Drata. What ever support you need you can get in just a couple of minutes.
What do you dislike about the product?
It's policy center lack some features of styling if wanting to edit the policies there but otherwise its good.
What problems is the product solving and how is that benefiting you?
Solving the monitoring and evidence gathering for compliance. Also as the tool for keeping track of vendors and Risk Management.
Drata is head and shoulders above other reviewed solutions
What do you like best about the product?
The more I work in Drata, the more I love it. Very intelligently setup and the has helped simplify the actual certifications for me as I use the platform. The personnel section has really made it easy for my team to review and ensure all users are compliant at a glance.
Our Customer Success Manager, Craig, is also a super star. He is incredibly knowleageable and has helped us learn the platform and become more confident in it every day. His follow through is outstanding and has helped us adopt the system and be in it every day.
Our Customer Success Manager, Craig, is also a super star. He is incredibly knowleageable and has helped us learn the platform and become more confident in it every day. His follow through is outstanding and has helped us adopt the system and be in it every day.
What do you dislike about the product?
The API options of Drata are improving, though at the moment some of the features I need are not yet complete or live.
What problems is the product solving and how is that benefiting you?
We have a small team and Drata is giving us more power to keep all the controls and requirements under supervision. It makes ISO27001 and SOC 2 Type 2 feel manageable and simpler.
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