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Super easy to use
What do you like best about the product?
I use it every day and the portal is easy to navigate. It's well implemented and integrated with other Fresh services as well, so that's super neat. Customer support has been great as well. Lots of useful features too!
What do you dislike about the product?
Some of the menu items can be a bit more confusion and not as self-explanatory as others if you are not familiar with the service.
What problems is the product solving and how is that benefiting you?
It's a great way to be able to communicate with customers and clients of our company.
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A great software which helps ion managing client queries
What do you like best about the product?
Ease of Use, Ease of Implementation, Number of features and Ease of integration
What do you dislike about the product?
A few tickets can not be deleted or marked as closed and bounce back
What problems is the product solving and how is that benefiting you?
Freshdesk helps to manage all the client queries at one place
Fresh Desk Has been the best Tool for customer support.
What do you like best about the product?
Ticket management and Sorting of the tickets with ease. It is very easy to implement in a company. And is the very good tool for Customer support job roles.
What do you dislike about the product?
integration with other tools is bit difficult.
What problems is the product solving and how is that benefiting you?
easy tracking and marking of tickets unlike GMAIL. As all tickets now can be tracked with SLA and uregnecy of the request. Moreover This tool has helped me in anaysing the Customer satisfaction by our team.
Customer support make easier
What do you like best about the product?
Organizing tickets , managing threads and displays leaderboad, adding canned responses makes easier
What do you dislike about the product?
The thread being displayed in a small screen
What problems is the product solving and how is that benefiting you?
It has a shared inbox which is easier to work in the team . Assign the tickets to other team members when we are off work
Freshdesk- helping me deliver excellent customer support
What do you like best about the product?
It helps in managing a huge number of tickets minimising the problems faced while providing customer support. It is also easy to use with a user friendly interface.
What do you dislike about the product?
As Freshdesk is a cloud-based platform. The reliability of internet connection for access limits its usage
What problems is the product solving and how is that benefiting you?
It helps me manage a robust number of tickets. It helps in categorising and priortising the tickets. It also helps me in assigning and escalating tickets and queries. It helps me manage communication with cross functional teams as well.
Freshdesk
What do you like best about the product?
User-friendly software. It is easy to navigate and helps us in our day-to-day business routine. We can easily give solutions and communicate to our students or customers. The website we use that we integrate into Freshdesk provides ease.
What do you dislike about the product?
We dont dislike it because it helps us our business daily
What problems is the product solving and how is that benefiting you?
Freshdesk solves our problem daily as this our primary tools to communicate and answer the inquiry of our customers
Great product - meets the majority of our needs
What do you like best about the product?
Automation is really useful, agents find the system really easy to use, so training isn't needed.
What do you dislike about the product?
Freddy co-pilot is really expensive
Surveys doesn't have an option for an NPS question- we have to buy survey monkey and track CSAT outside of Fresh, which isn't what we want.
Surveys doesn't have an option for an NPS question- we have to buy survey monkey and track CSAT outside of Fresh, which isn't what we want.
What problems is the product solving and how is that benefiting you?
Customer Support
Easy on the eye and can easily move around the platform
What do you like best about the product?
Easy on the eye and very easy to navagate
What do you dislike about the product?
Releasing tickets is frustrating, and holding them for certain times.
What problems is the product solving and how is that benefiting you?
Helping us with tickets and the use of different queues helps during busy times.
Disappointing Experience with Freshdesk Customer Support Software
What do you like best about the product?
This is the most basic helpdesk software and can do only the most basic things right. However for that price point, it should be doing much more than the basics.
What do you dislike about the product?
We recently had the opportunity to use Freshdesk for our company's customer support needs, and unfortunately, my experience was far from satisfactory. The software, which promised ease of use and efficiency, was clunky and not as intuitive as advertised. Navigating through the dashboard was a challenge, with essential features buried under confusing menus.
The setup process was another area where Freshdesk fell short. It was supposed to be straightforward, but we encountered numerous issues, leading to delays in deployment. The customization options, which were a selling point for us, turned out to be quite limited and didn't allow us to tailor the experience as much as we needed.
Customer service was another letdown. When we reached out for support, responses were slow, and on several occasions, the solutions provided did not resolve our issues. It felt as though their support team was not adequately trained on their own product.
Moreover, the integration with other tools was problematic. Despite claims of seamless integration with a wide range of apps and services, we faced constant glitches and data synchronization issues that hampered our workflow.
The pricing structure of Freshdesk also leaves much to be desired. While it appears competitive at first glance, the cost quickly adds up as you add essential features that are surprisingly considered add-ons. This felt misleading and contributed to our overall frustration with the product.
In conclusion, our experience with Freshdesk was disappointing. The software did not meet our expectations in terms of usability, support, integration, and pricing. We've since moved on to another solution that better fits our needs. I hope this review helps others make a more informed decision.
The setup process was another area where Freshdesk fell short. It was supposed to be straightforward, but we encountered numerous issues, leading to delays in deployment. The customization options, which were a selling point for us, turned out to be quite limited and didn't allow us to tailor the experience as much as we needed.
Customer service was another letdown. When we reached out for support, responses were slow, and on several occasions, the solutions provided did not resolve our issues. It felt as though their support team was not adequately trained on their own product.
Moreover, the integration with other tools was problematic. Despite claims of seamless integration with a wide range of apps and services, we faced constant glitches and data synchronization issues that hampered our workflow.
The pricing structure of Freshdesk also leaves much to be desired. While it appears competitive at first glance, the cost quickly adds up as you add essential features that are surprisingly considered add-ons. This felt misleading and contributed to our overall frustration with the product.
In conclusion, our experience with Freshdesk was disappointing. The software did not meet our expectations in terms of usability, support, integration, and pricing. We've since moved on to another solution that better fits our needs. I hope this review helps others make a more informed decision.
What problems is the product solving and how is that benefiting you?
It was supposed to be a helpdesk for us. Frankly not working well at all.
Probably the best ticketing tool!
What do you like best about the product?
Very user-friendly and great interface! And the interconnectedness of tools is great as well!
What do you dislike about the product?
Sometimes the support provided can be vague, 3 different agents will give you 3 different solutions.
What problems is the product solving and how is that benefiting you?
Freshdesk is the cerntral ticketing system for ourganisation since almost 2 years now! Great tool.
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