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It is a good product, but the service does not support the customer
What do you like best about the product?
State of the art CTI, good UX and no issues on business continuity
What do you dislike about the product?
They are not a good partner if you want them to accompany you on a long journey.
We optimized our product portfolio, achieving a 25% reduction in the number of customer inquiries. But Talkdesk did not want to adjust the number of licenses to the new reality. You can't announce 'we love our customers' and not accompany them on their journey
We optimized our product portfolio, achieving a 25% reduction in the number of customer inquiries. But Talkdesk did not want to adjust the number of licenses to the new reality. You can't announce 'we love our customers' and not accompany them on their journey
What problems is the product solving and how is that benefiting you?
We are using Talkdesk as CTI for our company. For both Sales and Customer care.
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Hit and Miss but overall very good
What do you like best about the product?
Talkdesk links into Salesforce very well. The data that you can pull across is a lot and gives you valuable insights to calls all in one place without having to run reports of different platforms
What do you dislike about the product?
On the web based portal when you search for numbers (in my instance I was cleansing users and ring groups) if you do a search, select the one you want and then go back, it wipes your filters. the backend portal can be hard to navigate.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the issue of having a contact centre that links into our key CRM (salesforce) the click to dial feature is key and althought available in other products this was our first. The way you can make changes to the flows relatively easily is also key in making quick changes that benefit the business.
We use talkdesk in our salesforce instances
What do you like best about the product?
Easy to use in our salesforce, not need of a mobile phone
What do you dislike about the product?
pop up window in salesforce, in our salesforce we can not close the pop up window and it is always available
What problems is the product solving and how is that benefiting you?
calling the potential partner with talkdesk
Talkdesk
What do you like best about the product?
Report view as it helps to monitor the performance of the agents and team on real time.
What do you dislike about the product?
The support team sometimes delay the response rest all is amazing
What problems is the product solving and how is that benefiting you?
Reports which gives overview about live calls and helps understanding call flow
Talkdesk Experience = Very good overall
What do you like best about the product?
I like how easy it is for me and my peers to use it, also I like all the tools it has, this is because our company is very customer-focused and Talkdesk helps us a lot with these tasks.
What do you dislike about the product?
I would appreciate it if at the moment a call is coming through you could see more information as well as if the call history was more accessible and in one place only.
What problems is the product solving and how is that benefiting you?
It is very easy to read, intuitive overall and has many tools we use as the compmany.
Fantastic experience from the beginning- Sales to implementation was excellent.
What do you like best about the product?
How our call flows assist with employee efficiencies and better customer satisfaction. The features that are available for our future growth. Customer support has been spot on. Talkdesk accademy has allowed our staff to used the product with ease.
What do you dislike about the product?
We have not experienced any downsides- Much better than our previous VOIP provider
What problems is the product solving and how is that benefiting you?
Improving our customer satisfaction with our overall service. We receive and make over 9000 calls per week and our CSAT score has been around 4.3 out of 5 since implementation.
Talkdesk - Cons and pros
What do you like best about the product?
Comprehensive Features ,Reliability and the Intuitive Interface
What do you dislike about the product?
there are features that could be good to implement,there are some delays in customer support
What problems is the product solving and how is that benefiting you?
Is way better regarding calling customers
TalkDesk is flexible and easy to use
What do you like best about the product?
I do like that TalkDesk is so customizable. I have the ability to adapt it to my teams needs.
What do you dislike about the product?
I do want a few more options. I would like to be able to control the options presented to customers and when.
What problems is the product solving and how is that benefiting you?
My employees work remote and Talkdesk helps us address our customers while keeping employees remote.
My Thoughts on Talkdesk
What do you like best about the product?
The people. definitely the people. Randy and David are great. And Will is a real "get it done" person that I feel confident will make our continuing partnership thrive.
What do you dislike about the product?
The only downside is from our end. We aren't utilizing everything we are paying for, but we are working on changing that.
What problems is the product solving and how is that benefiting you?
Especially in the realm of workforce management, Talkdesk has been a tremendous help. It has provided us with a real stable VoIP solution. And when things go accidentally wrong, tech support really steps up to solve the issue quickly.
Customer Services & Support Facilitator
What do you like best about the product?
The helpful interface, style, service provided when needed, and immense possibilities.
What do you dislike about the product?
The dashboard visual, and lack of features in it.
What problems is the product solving and how is that benefiting you?
The contacts can be managed by using it, and we also have everything inside the platform and can customize it along with our overall platform used to help customers.
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