• Sold by Mission Labs

Mission Labs helps customers migrate from their existing contact centre technology to Amazon Connect's cloud-based platform. Our proven best-practice approach includes project management, deep-dive discovery workshops, solution design, configuration and build, testing, deployment, migration and training.

• Sold by Mission Labs

Connected by Mission Labs provides rapid deployment of an “out of the box” Amazon Connect and SmartAgent implementation for SMB/mid-size contact centres. This gives operators a feature rich CCaaS implementation, which they can also iterate and improve in-house. Connected includes implementation of all core technology to AWS best-practices, including Mission Labs’ own streamlined agent desktop (SmartAgent), which provides omnichannel capabilities along with enhanced features and functionality straight out of the box. The offer also includes 10 (ten) days of expert configuration time, enabling Mission Labs’ engineers to customise your Amazon Connect customer journeys/IVRs, users, routing profiles, and other bespoke configuration. Connected is also backed up by Mission Labs’ expert technical support helpdesk, with proactive instance monitoring.

• Sold by Mission Labs

SmartAgent Contact Centre will revolutionise how you communicate with your customers. Powered by Amazon Connect, our omnichannel contact centre solution utilises automation, system integration, a single pane-of-glass desktop app for contact centre operators, and a host of innovative features to simplify contact management and drive contact centre performance.

• Sold by Mission Labs

Enable your agents to take card payments via Amazon Connect. SmartPCI is a PCI DSS Level 1 compliant & certified plugin, allowing you to take card payments from your customers with confidence. Taking payments over SmartPCI means your contact centre does not enter into PCI DSS scope - reducing exposure to risk and saving you time and money.