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Generative AI for telecom

With enterprise-grade security and privacy, a choice of leading foundation models, a data-first approach, and the most performant, low-cost infrastructure, Telcos trust AWS to deliver everything they need to accelerate generative AI powered innovation.  

Unlock the potential of generative AI in telecom

Explore how generative AI transforms telecom, boosting efficiency across network operations, sales, engineering, and marketing. See how AWS can drive innovation, enhance productivity, and create personalized customer experiences.

Unlocking telecom’s potential with generative AI

Accelerating generative AI innovation with telecom specific large language models

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Developing generative AI large language models for the telecom sector

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Taking a long-term innovation outlook on generative AI

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Scaling generative AI for telecom operators through collaboration

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Resources

Generative AI in Telecom: Part 1

Cover image for 'Generative AI in Telecom: Part 1', featuring stylized abstract telecom and AI-themed icons on a purple background. Discover how generative AI is evolving the telecom inudstry in part 1 of this comprehensive guide. Learn about real-world applications, best practices, and strategies to leverage for improved efficiency, customer satisfaction, and innovation. Download guide

Generative AI in Telecom: Part 2

Generative AI in Telecom: Part 2 – Illustration with a stylized person and network icon on a purple background. Discover how generative AI is evolving the telecom industry in part 2 of this comprehensive guide. Learn about real-world applications, best practices, and strategies to leverage for improved efficiency, customer satisfaction, and innovation. Download guide

Realizing the potential of generative AI for Telcos

AWS for Telecom: Realizing the potential of generative AI for telecommunications companies. Blue and orange gradient background with the text 'Realizing the potential of generative AI for Telcos'. This eBook highlights our collaborative solutions, showcasing the versatility of combining Anthropic's FMs with AWS capabilities to unlock the value of generative AI at telcos. Download the whitepaper

Unlocking value with foundation models

AWS for Telecom graphic with the text 'Unlocking value with foundation models' on a blue and purple gradient background. This eBook highlights our collaborative solutions, showcasing the versatility of combining Anthropic's FMs with AWS capabilities to unlock the value of generative AI at telcos. Download the eBook

Customer testimonials

How Cox Communications improved complex resolution issues for their customers using Amazon Bedrock

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Liberty Latin America drive better customer insight and experience using generative AI.

YouTube video thumbnail showing Mauricio Romero, Senior Director of Advanced Analytics at Liberty Latin Ar, in a professional office setting. Watch video

Deutsche Telekom enhance customer service with AWS generative AI

YouTube video thumbnail showing Angel Mario Castro Martinez, Lead Architect Speech Technologies and NLP; AI Platforms at Deutsche Telekom, seated for an interview in a modern office setting. Watch video

How Salesforce and AWS can help telcos drive down costs and enhance their operations with generative AI.

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Where generative AI can add value to Telcos

Elevating customer experience

Three people, two women and a man, are sitting at a breakfast table looking at a phone together. There are mugs and a bowl of cookies on the table in a bright, modern kitchen setting. Transforming contact centers by reducing call average handle times and increasing first call resolution ratesImprove agent productivity and satisfactionUsing conversational insights to identity business opportunity

Accelerate network deployment 

A software developer is working at a desk with dual monitors and a laptop in a modern office setting with glass windows. Computer code is visible on the screens. Provide coding assistance saving engineers timeAutomate testing tasks

Simplifying network operations 

A telecom tower technician works on a cellular tower under a blue sky, simplifying network operations and maintenance. The image represents telecommunications industry infrastructure and field service technology. Real-time detection of issues including faults and SLA breachesHelp to diagnose problems and make recommendationsTake action to resolve network issues

Improve business operations

Two office coworkers collaborating and discussing revenue fraud prevention while working at a computer in a modern office environment. Rapidly analyze disparate applications and data sources to automatically discover and remediate revenue leakages

Generate sales content

A couple sitting together on a sofa in a modern living room, working on a laptop placed on a coffee table. Both appear focused and engaged in their work, with glasses of water nearby. Help sales teams to automate manual work to seize opportunities faster

Resources

Watch and read our telecom specific webinar, reports and blogs looking at the potential of generative AI for telcos.

Generative AI in the telco industry: Three waves of adoption

The logo of Total Telecom, featuring a stylized globe graphic and the company name in bold red and gray text. Anticipated growth is in adoption of generative AI is substantial. In fact, our own survey of telco leaders, facilitated with Altman Solon, found that adoption of generative AI use cases will grow from the current 19% adoption to 48% within the next two years. Read here

How generative AI will transform the telco industry – and where it won't

A close-up of hands using a smartphone at night in a city, representing generative AI's impact on the telecommunications industry and mobile technology. Ishwar Parulkar, Chief Technologist, Telecom & Edge Cloud, AWS discusses generative AI’s potential for telcos. Read here

A pragmatic approach to generative AI

Whitepaper cover image titled 'A Pragmatic Approach to Generative AI', featuring a smiling man reading a tablet in a modern office setting. Early engagements with telecoms and AWS Partners have demonstrated how generative AI can reduce revenue leakage and customer churn, improve cross-selling attach rates, decrease customer support resolution times, and streamline network operations while reducing troubleshooting time. Read the whitepaper

Generative AI for Telcos: taking customer experience and productivity to the next level

A woman wearing a colorful headscarf works on a laptop and two large monitors displaying code in a modern office environment. In this blog post Chris Featherston, Data and AI/ML telecom lead, AWS discusses generative AI - the top new technology that CEOs believe will significantly impact their industry over the next three years Read here

Unlocking the potential of generative AI for telcos and CSPs

Promotional image for the AWS and Mobile World Live webinar 'Unlocking the Potential of Generative AI for Telcos and CSPs', held on 12 September 2023, featuring speakers Chris Featherstone (AWS), Ajay Ravindranathan (AWS), and Michael Carroll (Mobile World Live). AWS experts and Michael Carroll, Editor of Mobile World Live discuss unlocking generative AI for telcos in this webinar. Watch here

Generative AI for Telecom

A group of professionals having a meeting in a modern office conference room with large glass walls, red chairs, and a white brick wall background. In this blog post Ishwar Parulkar, Chief Technologist, Telecom & Edge Cloud, AWS, discusses how generative AI now and in the future will impact telcos. Read here

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