What do I do if I receive an error when entering the CAPTCHA to sign in to my AWS account?

Last updated: 2020-11-21

I can't complete the CAPTCHA when signing in to an existing account or when activating a new AWS account.

Resolution

Try the following:

  • Use a different internet browser.
  • If you're using a mobile device, try using a desktop browser instead.
  • Clear your browser's cache and cookies.
  • Wait 15 minutes, and then try to sign in again.

If you're still having trouble signing in after trying these troubleshooting steps, contact AWS Support.