When I try to use the Amazon Lightsail console, I get an error message:
"There might be a problem. It looks like you aren't authorized. Try refreshing or signing out of this account and using an account that has access to Lightsail.
What does this error mean, and how do I fix it?"
This error appears when the Amazon Lightsail service isn't active on your AWS account. Make sure of the following:
- Your AWS account is fully activated. New AWS accounts can take up to 24 hours to activate. Wait 10-15 minutes, and then try to access Lightsail again.
- You completed the sign-up process for your AWS account. For more information, see How do I create and activate a new Amazon Web Services account? Then, enter all necessary account information, verify your phone number, and then add a valid payment method.
- Your payment method is valid. Your default payment method must be valid. If necessary, update the information for the default payment method, and then try to access Lightsail again.
If you still can't access Lightsail, contact AWS Support.
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Published: 2017-04-26
Updated: 2019-01-11
