How do I troubleshoot issues connecting to my EC2 instance using EC2 Instance Connect?

Last updated: 2020-10-19

I'm receiving the following error when trying to connect to my Amazon Elastic Compute Cloud (Amazon EC2) instance using Amazon EC2 Instance Connect:

"There was a problem setting up the instance connection

Log in failed. If this instance has just started up, try again in a minute or two."

How can I troubleshoot this?

Short description

The following are common reasons why EC2 Instance Connect might not work as expected:

  • EC2 Instance Connect doesn't support the OS distribution.
  • The EC2 Instance Connect package isn't installed on the instance.
  • There are missing or incorrect AWS Identity and Access Management (IAM) policies or permissions.
  • Security groups associated with the instance don't have EC2 Instance Connect service IPs listed.

Note: To connect using the browser-based client, your instance must have a public IPv4 address. If your instance doesn't have a public IP address, connect using the EC2 Instance Connect Command Line Interface (CLI) from a machine within the same VPC. For more information, see the Limitations section in Connect using EC2 Instance Connect.


1.    Verify that EC2 Instance Connect supports your instance's Linux distribution.

2.    Verify that your supported instance has the EC2 Instance Connect package installed.

3.    Verify that the IAM user trying to use EC2 Instance Connect has permission to push the public key to the instance.

4.    Verify that the instance's security group rules list EC2 Instance Connect IPs:

Browser-based SSH connections

Browser-based SSH connections require that your instance's security group inbound rules allow EC2 Instance Connect access to SSH on TCP port 22.

EC2 Instance Connect uses specific IP ranges for browser-based SSH connections to your instance. These IP ranges differ between AWS Regions. To find the AWS IP address range for EC2 Instance Connect in a specific Region, use the following commands:

Note: In the following commands, replace us-east-1 with the AWS Region of your instance.

Windows (requires Windows PowerShell for AWS)

PS C:\> Get-AWSPublicIpAddressRange -Region us-east-1 -ServiceKey EC2_INSTANCE_CONNECT | select IpPrefix

Linux (requires curl and jq)

$ curl -s| jq -r '.prefixes[] | select(.region=="us-east-1") | select(.service=="EC2_INSTANCE_CONNECT") | .ip_prefix'

Update your security group inbound rules to allow TCP port 22 access from the IP range returned by the preceding commands.

EC2 Instance Connect CLI connections

Update your security group inbound rules to allow TCP port 22 access from your IP.