Why do I receive an error when I try to unlink a member account from my organization in AWS Organizations?

Last updated: 2020-12-18

Before an account can be removed (unlinked) from an organization, you or the administrator of the member account must do the following:

• Provide a valid payment method.
• Verify the account by phone.
• Choose an AWS Support plan for the account.

The error indicates that one or more of these steps is incomplete:

You can add this information and then remove the account by following one of these procedures:

• If you're signing in as the member account that you want to remove from an organization, follow the instructions at Leaving an organization as a member account.
• If you're signing in as the management account in an organization and can access the member accounts, follow the instructions at Removing a member account from your organization.
• If you're signing in as the management account in an organization and can't access the member accounts, see How do I remove a member account from an organization in AWS Organizations when I can't sign in to the member account?

Note: AWS Support can't change the structure or membership of your organization.