Support

General

How do I get support for issues I am having with AWS Marketplace?
How do I get support for software I purchase on AWS Marketplace?
What can I do if I am dissatisfied with software I bought?
I can’t find my question on this list. How do I contact you?
How do I get my account number for third-party support?


Product Support Connection

What is AWS Marketplace Product Support Connection, and why should I use it?
How do I participate in AWS Marketplace Product Support Connection?
Why isn’t Product Support Connection available for all of my AWS Marketplace product subscriptions?
How can I find products that are enrolled in AWS Marketplace Product Support Connection?
Where can I manage my contact data for AWS Marketplace Product Support Connection?
How can Sellers use the contact information I provide through AWS Marketplace Product Support Connection?

How do I get support for issues I am having with AWS Marketplace?

For general AWS Marketplace issues please fill out the online contact us form. For questions relating to the software you purchase on Marketplace, please contact the software seller.

How do I get support for software I purchase on AWS Marketplace?

The software seller provides product support. You can find the seller’s support information on the product information page. Their public profile provides support contact information.

What can I do if I am dissatisfied with software I bought?

If you are not satisfied with software you bought on AWS Marketplace, contact the software vendor to request a refund. You can find the vendor’s contact information on the vendor’s public profile.

I can’t find my question on this list. How do I contact you?

We welcome your questions. Please contact Customer Service any time.

How do I get my account number for third-party support?

Go to AWS Marketplace, then click the Your Account link. Log in using the user name and password that the account administrator gave you. Click Review and change your AWS profile. The account number appears under Welcome . For details, see Controlling Access to Your AWS Subscriptions.

What is AWS Marketplace Product Support Connection, and why should I use it?

AWS Marketplace Product Support Connection (PSC) offers a way for you to share contact details with vendors in order to obtain and access customer support. For product listings that support PSC, you can add your contact details such as name, organization, phone number, and email address during purchase, or you can add contact details later by using the Your Account page as described below. Providing contact details through PSC is optional, but we recommend providing your contact details as it helps vendors more easily identify you if you need product support.

How do I participate in AWS Marketplace Product Support Connection?

You have the option to enroll in PSC when you subscribe to participating products. If you choose not to share your contact details when you subscribe, you can also add, edit, or delete contact details for eligible products details later in the Your Account area of the AWS Marketplace web site. To manage your contact details, go to AWS Marketplace, then click the Your Account link. Log in using your user name and password, then click Review and modify your support contact details to manage your contact information.

Why isn’t Product Support Connection available for all of my AWS Marketplace product subscriptions?

PSC is only available for products from vendors who have elected to participate in this program.

How can I find products that are enrolled in AWS Marketplace Product Support Connection?

To find PSC-enabled products, follow these steps:
  1. Visit any AWS Marketplace page which lists a category of products or other search results. (For example, you can visit our Search page at https://aws.amazon.com/marketplace/search/).
  2. In the left navigation area, look for and select the "Product Support Connection" filter.
  3. Any products which have Product Support Connection and meet any other search criteria that you’ve selected will be displayed.

Where can I manage my contact data for AWS Marketplace Product Support Connection?

You can manage your contact data by navigating to the Your Account area of the AWS Marketplace web site and choosing Review and modify your support contact details. This will take you to the Product Support Connection page where you can add, edit, or delete contact details for eligible product subscriptions.

How can Sellers use the contact information I provide through AWS Marketplace Product Support Connection?

Information you provide through AWS Marketplace Product Support Connection will only be shared with the vendors you specify, and such information is shared with vendors solely for the purpose of providing support for your software subscriptions. If you feel you have received communication from a seller that is unrelated to product support, please contact us to share your feedback.