Support

How do I get support for issues I am having with AWS Marketplace?
How do I get support for software I purchase on AWS Marketplace?
What can I do if I am dissatisfied with software I bought?
I can’t find my question on this list. How do I contact you?
How do I get my account number for third-party support?

How do I get support for issues I am having with AWS Marketplace?

For general AWS Marketplace issues please fill out the online contact us form. For questions relating to the software you purchase on Marketplace, please contact the software seller.

How do I get support for software I purchase on AWS Marketplace?

The software seller provides product support. You can find the seller’s support information on the product information page. Their public profile provides support contact information.

What can I do if I am dissatisfied with software I bought?

If you are not satisfied with software you bought on AWS Marketplace, contact the software vendor to request a refund. You can find the vendor’s contact information on the vendor’s public profile.

I can’t find my question on this list. How do I contact you?

We welcome your questions. Please contact Customer Service any time.

How do I get my account number for third-party support?

Go to AWS Marketplace, then click the Your Account link. Log in using the user name and password that the account administrator gave you. Click Review and change your AWS profile. The account number appears under Welcome . For details, see Controlling Access to Your AWS Subscriptions.