Linh shows you how to create and
activate a new AWS account


I'm getting started with Amazon Web Services. How do I create and activate a new AWS account?

Here's an overview of the process:

  1. Go to the Amazon Web Services home page.
  2. Choose Create a New AWS Account.
    Note: If you've signed in to AWS recently, it may say Sign In to the Console instead.
  3. Enter your email address (not a phone number).
  4. Choose I am a new user.
  5. Choose Sign in using our secure server.
  6. Type the requested account information, and then choose Create account.
  7. Choose Company Account or Personal Account.
    Note: These two account types are identical in functionality.
  8. Type the requested company or personal information.
  9. Choose Create account and continue.

Note: After you receive email to confirm that your account was created successfully, you can sign in to your new account using the email address and password you supplied. However, you must continue with the activation process before you can use AWS services.

On the Payment Information page, type the requested information associated with your payment method. If the address for your payment method is the same as the address you provided for your account, choose Continue. Otherwise, choose Use a new address, type the billing address for your payment method, and choose Continue.

  1. On the Identity Verification page, type a phone number that you can use to accept incoming phone calls.
  2. When you're ready to receive a call, choose Call me now; an automated system will call you. Type the provided PIN on your phone's keypad. After the process has completed successfully, choose Continue to select your Support Plan.
  3. On the Support Plan page, choose one of the available Support plans, and then choose Continue. For a description of the available Support plans and their benefits, see AWS Support.

After you've chosen a Support plan, a confirmation page will indicate that your account is being activated. Accounts are usually activated within a few minutes, but account activation can take up to 24 hours.

Note: You can sign in to your AWS account during this time. The AWS home page might continue to have a button that reads "Complete Sign Up" during this time, even if you've completed all the steps in the sign-up process successfully.

When your account is fully activated, you'll receive confirmation email. After you receive this email, you should have full access to all AWS services.

Account activation can sometimes be delayed. Here are some things to double-check:

The phone verification step must be completed successfully before activation. If you weren't able to successfully phone-verify your account using the automated system, contact AWS Support for help.

You can check the information associated with your payment method on the Payment Methods page. A payment method must be validated before activation, and if there are typos in the information associated with your payment method, your payment method might not validate successfully.

AWS validates payment methods by sending an authorization request in the form of a small charge. Financial institutions occasionally reject these authorizations for various reasons. Contact your payment method's issuing institution and ask that they approve authorization requests from AWS.

Note: AWS cancels the authorization request as soon as it's approved by your financial institution. You will not be charged for authorization requests from AWS, but these charge requests might still appear on statements from your financial institution.

Occasionally, AWS requires additional information in order to activate your account. In these cases, you'll receive an email describing what information is required and how to provide it. Check your email to see if AWS requires any more information from you to complete the activation process.

If it's been 24 hours and you're still not sure why your account isn't activated, contact AWS Support for help. Be sure to mention any of the steps that you've already tried, so Support can more effectively troubleshoot the issue.

Note: For information security, do not provide sensitive information, such as full credit card numbers, in any correspondence with AWS. AWS Support might request the last four digits of a credit card number to differentiate between payment methods you have on file, but they do not require or request your full credit card number.

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Published: 2015-11-23

Updated: 2017-04-17