Alexa for Business

Leverage Alexa to do more at work

Voice is one of the most natural ways for people to interact with one another. Alexa uses the power of voice to give users more intuitive interactions with the technology they depend on, whether they are in their living rooms or in the workplace.

Today, people spend too much of their day on tedious tasks at work, like managing their calendars, dialing in to meetings, or searching for information. But Amazon Alexa can help solve this problem by acting as an intelligent assistant at work. Alexa lets people use their voice to interact with technology so they can spontaneously ask questions in a way that feels natural. Alexa can help people take care of these tasks just by asking. Alexa can help people stay organized and focused on the things that matter, whether they are working in their office or at home. 

Alexa for Business is a service that enables organizations and employees to use Alexa to get more done at work. With Alexa for Business, employees can use Alexa as their intelligent assistant to be more productive in meeting rooms, at their desks, and even with their Alexa devices they already have at home.



Alexa lets you reserve conference rooms, start meetings and control your conference room settings using your voice. With Alexa, you don’t need to use remote controls, look up conference call information, and manually dial in to meetings. You can simply ask, “Alexa, is this room free?” or say, “Alexa, start my meeting.”


Alexa lets you be more productive throughout your day and stay focused on important tasks. Alexa can help you manage your schedule, keep track of your to-do list, and set reminders. Alexa can help you schedule 1:1 meetings with your colleagues, move and cancel your meetings, and dial into your meetings with just your voice.


With Alexa for Business, you can build private skills that add a voice interface to your products and services. You can provide rich, personalized voice experiences for your customers, and redefine the way your customers interact with your products and services. You can also voice enable your organization's IT applications, such as Salesforce, ServiceNow, or your own custom apps, so your users can have a more intuitive way to access your applications.


Alexa for Business lets you provision and manage Alexa devices in your organization from a centralized console. With Alexa for Business, you can easily provision multiple Alexa devices at the same time, and add them to your Alexa for Business account. You can monitor device usage, and device status from your Alexa for Business console and can setup CloudWatch alarms to notify you when devices are unplugged.

How it works

Alexa for Business utilizes information about the devices, user accounts, and skills in your organization. When someone in your organization asks Alexa a question, Alexa uses this information to respond or perform the requested action. For example, when a user says “Alexa, start the meeting” in a conference room, Alexa uses the location of the device, the calendar information for the room, and the type of video conferencing equipment available, all stored in your Alexa for Business account, to start the meeting.


Use Cases

Alexa simplifies your conference rooms

Meeting rooms are often complicated and lead to inefficient meetings. From booking a meeting room to getting conferencing equipment to work, the experience can be frustrating for everyone. Alexa for Business simplifies meeting rooms for your employees, and works with your existing conference room equipment. You can use Alexa to book a room by saying “Alexa, is this room free?”, and “Alexa, book this room”. You can instantly start your meetings by saying “Alexa, join my meeting”. And you can use Alexa devices instead of speaker phones in small conference and huddle rooms.

Alexa simplifies your conference rooms
Alexa helps you at your desk .jpg

Alexa helps you at your desk

Alexa lets you be more productive throughout your day and stay focused on important tasks. Alexa can help you manage your schedule, keep track of your to-do list, and set reminders. Alexa can automatically dial into your conference calls and make phone calls for you. Alexa can help quickly find information for you, like the latest sales data, or the inventory levels in your warehouse.

Alexa adds voice to your products and services

Alexa lets you add voice to your products and services so you can provide rich, personalized voice experiences for your customers. Alexa can help hotel guests feel comfortable, play their favorite music, and even order room service. Alexa can provide customers with valuable information about your product, and provide support when they run into problems. With Alexa, you can redefine the way your customers interact with your products and services.

Alexa adds voice to your products and services
Alexa helps you around the workplace

Alexa helps you around the workplace

Alexa helps your workplace run more efficiently. By building your own custom Alexa Skills, you can easily voice-enable your workplace, and let Alexa help with common everyday tasks. Using your custom Alexa Skills, Alexa can provide directions, find an open meeting room, or notify IT of an equipment issue. Alexa can also provide important information, like inventory levels, and help with on-the-job training.

Customer references

Condé Nast black (Web)

Condé Nast is a premier media company renowned for producing the highest quality content for the world's most influential audiences. Condé Nast’ portfolio includes some of the most iconic titles in media: Vogue, Vanity Fair, Glamour, Brides, Self, GQ, GQ Style, The New Yorker, Condé Nast Traveler, Allure, AD, Bon Appétit, Epicurious, Wired, W, Golf Digest, Teen Vogue, Ars Technica, Pitchfork, them, and Iris.

“At Condé Nast, we have this goal of going fully wireless, with the least amount of touch possible. Employees should be able to walk into a conference and focus on their meeting, and not worry about how to start it or whether the TVs are set up correctly. With Alexa for Business we have built a fully voice enabled conference room and are marching towards building a fully voice enabled smart office.”

– Craig Holland, CISO and VP of Infrastructure and Operations, Condé Nast


Valence is a digital transformation solution provider focused on helping enterprise customers worldwide understand and apply next-generation technologies in a smart and innovative way to advance their business goals.

“At Valence, we believe that by providing employees with instantiations of the same solutions we build for our customers, employees not only understand the business better, but also turn out to be more interested and involved in what we do for our customers. We built a private skill using Alexa for Business, called  Valence Bot, that can answer employee questions and handle requests related to the company. It is widely used by employees and we get a lot of positive feedback about what a unique benefit it is, and how excited they are that we live in the world we work.”

– Matt Wright, Director of Innovation, Valence


Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small businesses and commercial clients.

“Our technology leaders expect always-on visibility into AWS infrastructure performance across our lines of business. We built a skill that allows our teams to quickly check the status on our systems, or to request specific updates on high severity events, but we needed a way to make this available to our teams without publishing it in the Alexa Skills Store. Alexa for Business allows us to publish skills for internal use only, and the Alexa for Business APIs enable us to build skill discovery and self-enrollment capabilities for our associates.”

– Surya Avirneni, Master Software Engineer, Capital One


Brooks Brothers is one of the oldest clothing retailers in the United States. Founded in 1818, Brooks Brothers has become an American institution that provides fashion innovation, fine quality, personal service, and exceptional value to their customers.

“At Brooks Brothers, our employees are already successfully using Amazon Chime for productive online meetings. With Alexa for Business, we are now using Alexa to simplify our conference room experience. Alexa takes care of all the details by allowing us to begin meetings with the simple voice command, “Alexa, start the meeting”. Not only does Alexa for Business make it easy for me to provision and manage Echo devices throughout my office, but also configure them to work with Amazon Chime and my existing conference room AV/VC equipment.”

– Phillip Miller, Head of Infrastructure and CISO, Brooks Brothers.

Blog posts & articles

Tara Walker
30 November 2017
Paul Cutsinger
30 November 2017

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