Can I reopen my closed AWS account?

Last updated: 2022-08-30

I closed my AWS account, but I want to reopen it and continue using AWS services.

Short description

If you closed your account less than 90 days ago, then you can sign in to your account and file a support case to reopen the account.

After 90 days, you can't reopen your closed account or open a new AWS account with the email address associated with your closed AWS account.

To create new AWS accounts or use AWS services, create a new AWS account using a different email address. Any content remaining in your closed account will be deleted.

Service attributes are retained as long as needed for billing and administration. AWS retains your account information as described in the Privacy Notice.

Resolution

If you have closed your account within the last 90 days, contact AWS Support to reopen your account using the following steps:

  1. Sign in to your account.
  2. Check that a valid default payment method is associated with your account.
  3. Open a support case.
    In the Create case section, select Account and billing support, and enter all the required details.
    If your need is urgent, choose the Phone contact method to have an AWS Support agent contact you to help reopen your account.

Note: The account resources in AWS China (Beijing) and AWS China (Ningxia) Regions are subject to the policies of operating partners (Sinnet in the Beijing Region and NWCD in the Ningxia Region). Account closure procedures might take longer in China than in other AWS Regions.


Did this article help?


Do you need billing or technical support?