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Amazon Connect

Amazon Connect is a contact center as a service (CCaaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
  1. Helps you get started using Amazon Connect. Learn how to provision, configure, monitor, and scale a virtual contact center.
  2. Describes all the API operations for Amazon Connect, including Amazon Q in Connect, AppIntegrations Service, Amazon Participant Service, Cases, Contact Lens, Customer Profiles, Outbound Campaigns, and Voice ID.
  3. Helps you get started with developing third-party apps in the Amazon Connect Agent Workspace.
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