I added a credit or promotional code to my account, but it hasn't applied to my AWS usage. Why not?

Common reasons that credits don't appear to be applying to usage on your account include:

  • The code isn't active on your account. To see a list of your active credits and promotions, see Credits in the Billing and Cost Management console.
  • The code has expired.
  • The code has been used up already. Check your bill for previous months to make sure the credit hasn't already been exhausted.
  • The code doesn't apply to services you're being billed for. Each credit applies to specific AWS services. The Applicable Products line for each active credit in the Billing and Cost Management console shows the applicable products for that credit.
  • The code was applied recently. Recently added credit codes might take a few hours to be visible in the Billing and Cost Management console, and they might take up to a week to visibly apply to your bill on the Bills page of the Billing and Cost Management console.
  • The charges on your bill aren't covered by credits at all. Some AWS charges aren't covered by credits, even if your credits cover the service that generated the charges. See the AWS Promotional Credit Terms and Conditions for a list of charges that AWS credits don't cover.

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Published: 2016-02-12