I received a bill for Amazon Web Services, but I don't have an AWS account. Why was I billed?

If you were billed for Amazon Web Services, it means the payment method (e.g., a credit card) is associated with an AWS account with running resources.

If you're sure this is an AWS account you control, but you've forgotten the sign-in credentials for the account, see I've forgotten the sign-in credentials for an account—what do I do? or How do I recover a lost or forgotten AWS password? If you’re not able to find or access the AWS account, you can find alternate support options at Contact Us by expanding the I'm an AWS customer and I'm looking for billing or account support menu.

If you're not sure which AWS account is generating the charges to your card, consider some of the most common reasons for unknown AWS charges to help you find it:

A test account's Free Tier promotion has expired

The AWS Free Tier covers new accounts for a year, allowing new customers to test many AWS services for free. Any resources left running after the Free Tier expires are billed at the normal on-demand rates. It's possible that you or another authorized user of the card created the account a while ago, and forgot that the account has running resources on it. For more information, see I unintentionally incurred charges while using the Free Tier—how do I make sure I'm not billed again?

Someone in your organization created the account

This is especially common with corporate credit cards. Common users of AWS within companies include IT staff, website designers, systems administrators, and application or service developers—check with technical department heads whose teams might have access to the card in question.

If this is a personal credit card, check with other authorized users of the card (spouses, family members, children away at school, etc.) to see if they've opened an AWS account using the card.

A contractor or third party is using AWS to provide you a service

If you contracted a third party to build a website, app, or other service for your company or organization, they might be using AWS infrastructure for the project. Contact the third party for more details about these charges.

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Published: 2016-01-20