Does AWS Support have a phone number?
Last updated: 2020-08-14
For security purposes, AWS Support doesn’t have a phone number.
Note: If you can't sign in to your AWS account, see I can't sign in because my credentials don't work.
To contact AWS Support, do the following:
- Sign in to your AWS account.
- Open the AWS Support console, and then choose Create case.
- Select your option for Create case, and then enter the required information in the Case details section.
- Select your preference for Contact options.
If you select Web, you can read and respond to the case in Support Center.
If you select Chat, you can chat online with a representative from AWS Support.
If you select Phone, you're prompted for a callback number. You receive a call from AWS Support as soon as you create the case. Important: The options for contact vary based on the type of case and your Support plan. Note: If your account isn't fully activated yet, you can choose the Chat option.
- Choose Submit.
If you have a Basic support plan and require one-on-one technical support, you can upgrade your Support plan. For more information, see How do I change my AWS Support plan?