Does AWS Support have a phone number?

Last updated: 2021-12-06

I want to contact AWS Support for help. What phone number should I call?

Resolution

For security purposes, AWS Support doesn’t have a phone number.

Note: If you can't sign in to your AWS account, see I can't sign in because my credentials don't work.

To contact AWS Support, do the following:

  1. Sign in to your AWS account.
  2. Open the AWS Support console, and then choose Create case.
  3. Select your option for Create case, and then enter the required information in the Case details section.
  4. Select your preference for Contact options.
    Important: The options for contact vary based on the type of case and your Support plan.
    If you select Web, you can read and respond to the case in Support Center.
    If you select Chat, you can chat online with a representative from AWS Support.
    If you select Phone, you're prompted for a callback number. You'll receive a call from AWS Support as soon as you create the case. Be sure to provide a direct line phone number.
    Note: If your account isn't fully activated yet, you can choose the Chat option.
  5. Choose Submit.

For technical support, all AWS customers have access to AWS documentation, the AWS Knowledge Center, AWS whitepapers, and AWS re:Post.

If you have a Basic Support plan and require one-on-one technical support, you can upgrade your Support plan. For more information, see How do I change my AWS Support plan?