I want to complete additional steps to remove a member account from an organization and turn it into a standalone account, but I can't sign in to the member account. What should I do?

To gain access to a member account in an organization, first try the following:

  • Contact the administrator of the member account and ask them to grant you access.
  • If you have access to the email address associated with the account, but have forgotten the password, reset the password.

If the member account doesn't have an administrator, and you can't reset the password for the account, you can resolve this issue differently depending on whether the member account was invited to the organization or created to be part of the organization.

After you assume an administrator's role for the member account, do the following:

  1. Open the IAM console, choose Users from the navigation pane and then choose Add user.
  2. Enter a user name, and then select AWS Management Console access.
  3. Select Custom password, and then enter a password. Clear Require password reset.
  4. Choose Next: Permissions.
  5. Choose Attach existing policies directly, choose AdministratorAccess from the list of policies, and then choose Next: Review.
  6. Review the details of your new IAM user, and then choose Create user.

After you complete these steps, verify the necessary details and remove the account from the organization.

Note: If you want to close a member account instead of turning it into a standalone account and you have root access to the account, follow the instructions at Closing an AWS Account instead.

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Published: 2018-04-13