How do I resolve authorization errors when trying to create an Amazon Connect instance?

Last updated: 2021-10-26

I receive an authorization error when I try to create an Amazon Connect instance. Why am I receiving these errors, and how do I resolve the issue?

Short description

If an AWS Identity and Access Management (IAM) user doesn't have the permissions required to create an instance, Amazon Connect returns an authorization error.

Example Amazon Connect authorization errors

"Action not authorized
This action is not allowed by AWS policies!
Please contact your AWS account administrator for assistance."
"An error occurred while creating your instance.
User is not authorized to perform Check Alias operation."
"An error occurred while creating your instance. Please try again. If the problem persists, please contact support for further assistance."

Resolution

To allow an IAM user to create an Amazon Connect instance, make sure that the user has permissions granted by the AmazonConnect_FullAccess policy.

For instructions on how to edit IAM user permissions, see Changing permissions for an IAM user. For a list of the minimum permissions required, see Required permissions for using custom IAM policies to manage access to the Amazon Connect console.


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