When I attempt to phone-verify my account, I get an error similar to the following: “You have exceeded the maximum number of failed attempts at PIN verification that we allow. Your registration cannot proceed at this time.” What should I do?

If you’re not able to complete the automated phone verification process, AWS Support can help you manually verify your account. Follow these steps when contacting AWS Support:

  1. Sign in to your AWS account using the email address and password you specified when creating your account.
  2. Create a case with AWS Support, and choose Account and Billing Support.
  3. Choose the Chat contact method.
  4. Choose Create case and begin corresponding with AWS Support.

AWS Support will contact you and attempt to manually verify your account.


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Published: 2016-06-30

Updated: 2017-10-16