My account was suspended. How can I reactivate it?

Last updated: 2020-04-29

My account is suspended, and I want to regain access to my account and its services. How do I do that?

Resolution

Note: If you closed your account yourself within the past 90 days, but you want to reopen it, see Can I reopen my closed AWS account? If the suspended account is a member account in an organization, contact the owner of the master account.

Usually, an account is suspended if you have past due charges. To reinstate your account, pay any past due charges in the Billing and Cost Management console.

Important: If you don't pay all past due charges and then reactivate your account within 60 days of suspension, resources on the account might be lost. If you don't pay all past due charges and reactivate your account within 90 days, then your account is terminated. Terminated accounts can't be reopened, and all resources on the account are lost.

To pay past-due charges on an account

  1. Check Payment Methods to confirm that the information associated with your payment method is correct.
  2. If your default payment method is no longer valid, add a new payment method, and then set it as the default payment method.
  3. Open Orders and invoices. Retry any past due charges by choosing Verify and Pay.

After all past due payments on the account are paid in full, your services automatically reactivate within a few minutes.

Note: Sometimes account services can take up to 24 hours to reactivate an account. If you have paid past due charges, and your account isn't reactivated within 24 hours, contact AWS Support.

If you have no past due charges, check the email address associated with your AWS account. AWS sends you instructions if your account is suspended for another reason. If you’re not sure why your account was suspended, contact AWS Support for help.


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