My account is suspended, and I want to regain access to my account and its services. How do I do that?

Note: If you closed your account yourself within the past 90 days, but you want to reopen it, see Can I reopen my closed AWS account? If the suspended account is a member account in an organization, contact the owner of the master account.

Usually, an account is suspended because there are past-due charges, often because the default payment method is incorrect or expired.

First, check Payment Methods to be sure the information associated with your payment method is correct. If your default payment method is not valid, add a new payment method and set it as the default payment method.

When you're sure that your payment method is valid, retry any past-due charges that appear in your Payment History. After all past-due payments on the account are paid in full, your services reactivate within a few minutes.

If you do not pay all past-due charges and reactivate your account within 60 days of suspension, your account may be closed. For information on reopening a closed account, see Can I reopen my closed AWS account?

Note: Sometimes account services can take up to 24 hours to reactivate an account. If you pay past-due charges, and your account isn't reactivated within 24 hours, contact AWS Support.

If your account is suspended for another reason, or you have no past-due charges, check the inbox of the email address associated with your AWS account for instructions. If you’re not sure why your account was suspended, contact AWS Support for help.

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Published: 2016-05-27

Updated: 2018-09-06