Max and Donna walk you through
getting a suspended account


My account was suspended, and I want to regain access to my account and its services. How do I do that?

The most common reason for an account suspension is failure to pay past-due invoices.

Note: If you closed your account yourself in the past, but you want to reopen it, your account is not suspended. Follow the instructions at How do I reopen my closed AWS account? instead.

To reactivate the services on an account that has been suspended:

  1. Check Payment Methods to make sure the payment method associated with your account is valid, and that the information associated with your payment method is correct. If your default payment method is invalid, add a new payment method and set it as the default payment method.
  2. Retry any past-due charges that appear in your Payment History. If the suspended account is an account in an organization, contact the owner of the Organizations master account and ask them to pay any past-due charges on your behalf.

After all past-due payments on the account are paid in full, your services should automatically reactivate within a few minutes, though occasionally, services can take up to 24 hours to reactivate.

If you've paid all past-due charges, and your account isn't automatically reactivated within 24 hours, contact AWS Support.

If your account was suspended for another reason, or you have no past-due charges on your account, check the inbox of the email address associated with your AWS account for instructions on how to get your account reinstated. If you’re not sure why your account was suspended, contact AWS Support for help.

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Published: 2016-05-27

Updated: 2017-04-26