How can I reactivate my suspended AWS account?

Last updated: 2020-12-15

My AWS account is suspended, and I want to regain access to my account and its services.

Resolution

Note: If you closed your AWS account yourself within the past 90 days, but you want to reopen it, see Can I reopen my closed AWS account? If the suspended account is a member account in an organization, contact the owner of the management account.

Important: If your account isn't reactivated within 60 days of suspension, resources on the account might be lost. If your account isn't reactivated within 90 days, then your account is terminated. Terminated accounts can't be reopened, and all resources on the account are lost.

If your account is suspended due to outstanding charges, you can reinstate your account by paying all past due charges in the Billing and Cost Management console.

To pay past due charges on an account, do the following:

  1. Check Payment Methods to confirm that the information associated with your payment method is correct.
  2. If your default payment method is no longer valid, add a new payment method, and then set it as the default payment method.
  3. Open Orders and invoices. Retry any past due charges by choosing Verify and Pay.

If the seller of record (SOR) of your account is AWS Inc., and you paid your past due charges in full with a credit card, then services automatically reactivate within a few minutes.

If the SOR of your account is not AWS Inc., or if you paid your past due charges in full with a different payment method, then contact AWS Support to reactivate your account.

Sometimes account services can take up to 24 hours to reactivate an account. If you have paid your past due charges in full, and your account isn't reactivated within 24 hours, contact AWS Support.

If your account has no past due charges, check the email address associated with the AWS account. AWS sends a notification and instructions to the registered email address on the account if your account is suspended for another reason. If you’re not sure why your account was suspended, contact AWS Support for help.


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