My account was suspended. How can I reactivate it?

Last updated: 2019-04-24

My account is suspended, and I want to regain access to my account and its services. How do I do that?

Resolution

Usually, an account is suspended because there are past-due charges. To reinstate your account, pay these past-due charges in the Billing and Cost Management console.

Important: If you don't pay all past-due charges and reactivate your account within 90 days of suspension, your account is closed. Resources on the account might be lost. If you don't pay all past-due charges and reactivate your account within 150 days, your account is terminated. Terminated accounts can't be reopened, and all resources on the account are lost.

To pay past-due charges on an account

  1. Check Payment Methods to be sure the information associated with your payment method is correct.
  2. If your default payment method is no longer valid, add a new payment method and then set it as the default payment method.
  3. Open Payment History. Retry any past-due charges by choosing Pay Now.

After all past-due payments on the account are paid in full, your services automatically reactivate within a few minutes.

Note: Sometimes account services can take up to 24 hours to reactivate an account. If you pay past-due charges, and your account isn't reactivated within 24 hours, contact AWS Support.

If your account is suspended for another reason, or you have no past-due charges, check the email address associated with your AWS account for instructions.

If you closed your account yourself within the past 90 days, but you want to reopen it, see Can I reopen my closed AWS account? If the suspended account is a member account in an organization, contact the owner of the master account.

If you’re not sure why your account was suspended, contact AWS Support for help.


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