Jordan helps you recover a lost
or forgotten AWS password

Jordan_SJO0818

I forgot the password I use to sign in to AWS. How do I recover or change my password?

The steps to reset a password depend upon whether you sign in as an AWS account root user or as an AWS Identity and Access Management (IAM) user:

  • Root users use an email address and password as credentials to sign in. The email address is the one used to create the account.
  • IAM users typically use a user name and password as credentials to sign in. Your credentials are set by your account administrator.

To change your password, you must know your root user password, your account number, or your IAM user name.

Note: If you don't know your account credentials, see I forgot the sign-in credentials for an account—what do I do?

To reset an IAM password

If you sign in as an IAM user, your account administrator manages your credentials. If you can't change your own IAM password, contact your account administrator.

For information about resetting an IAM user's credentials as an account administrator, see Managing Passwords for IAM Users.

To reset the password for an account that you created using AWS Organizations

See Accessing a Member Account as the Root User.

To reset a root user password

See Resetting a Lost or Forgotten Root User Password.

If you no longer have access to that email address, you won't be able to receive a password reset email. For some strategies that can help you recover a password for an email address you no longer have access to, see I need to access an old account.

Note: Changing the root user credentials (including the password) for an AWS account might also change the credentials for any associated Amazon.com accounts.


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Published: 2016-02-12

Updated: 2019-02-21