Deren shows you how to have an
SSL certificate validation email resent

resend-email-ssl-deren

I submitted a request for an SSL certificate using AWS Certificate Manager (ACM), but I haven’t received the domain validation email. I checked the spam folder of my email account; the validation email wasn’t there. What else can I do?

Check other addresses where you might have received the email

To verify the addresses that Amazon Certificate Manager (ACM) used, check your ACM certificate request:

  1. Sign in to the ACM console.
  2. Choose the certificate from the list, and select it.
  3. Select the domain name.

ACM sent a validation email to each of the listed email addresses in your request.

By default, ACM sends validation emails to the following email addresses (in the examples below, replace “example.com” with your domain):

  • admin@example.com
  • administrator@example.com
  • postmaster@example.com
  • hostmaster@example.com
  • webmaster@example.com

ACM also sends a domain validation email to the email addresses associated with the domain registrant, the technical contact, and the administrative contact in the WHOIS listing.

Make sure one of the email addresses listed here is reachable

If you or someone in your organization administers an email server for your domain, configure an account or alias for at least one of the addresses listed here.

If you don’t receive an email at the email addresses associated with the domain registrant, the technical contact, or the administrative contact associated with your domain, it’s usually because privacy features are enabled with your domain provider, or your domain information may be outdated.

If your WHOIS listing shows a privacy email address, ensure that email sent to the privacy address is forwarded to your real email address, or list your real email address instead.

Even with domain privacy features such as WhoisGuard enabled, it’s a best practice to configure forwarding rules from the WHOIS output address to the correct email address, such as the technical, administrator, or billing contact.

Note: For .IO domains, a validation email will not be sent to the domain registrant, the technical contact, or the administrative contact. For more information, see Troubleshoot .IO Domain Problems.

If the information associated with your domain is correct, and you’re ready to receive email to at least one of the email addresses listed earlier, check the spam filters of those email addresses to make sure that the validation email isn’t being filtered away from your inbox.

If necessary, request that the validation emails be resent

After you’re sure that your domain information is correct and visible, and you’re ready to receive email at one of the email addresses listed earlier, you can request that your domain validation email be resent by following these steps:

  1. Sign in to the ACM console.
  2. Choose the certificate from the list, and select it.
  3. From the Actions menu, choose Resend validation email.

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Published: 2016-07-12