How do I fix an Amazon WorkDocs Drive for Windows stuck at Authenticating User after logging in?

Last updated: 2019-05-02

My Amazon WorkDocs Drive client for Windows is stuck at Authenticating User after logging in. How can I fix this?  

Short Description

The Message Queuing service is failing or not in the Started status. The WorkDocs Drive client requires the Message Queuing service to write to the System Journal file.

Resolution

First, uninstall the Message Queueing service from the Windows operating system.

  1. Open a PowerShell session as Administrator.
  2. Run the Import-Module ServerManager command.
  3. Run the Uninstall-WindowsFeature -Name MSMQ -Restart command. The Windows operating system restarts.

After the Windows operating system restarts, reinstall the Messaging Queueing service.

  1. Open a PowerShell session as Administrator.
  2. Run the Import-Module ServerManager command.
  3. Run the Install-WindowsFeature -Name MSMQ command.

You can now log in to WorkDocs Drive client.


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