What do I do if I receive the error "Your account is in an invalid state" when I try to access services through my AWS account?
Last updated: 2020-08-28
I received the error message “Please contact customer service, your account is in an invalid state” when I tried to access the services through my AWS account.
AWS accounts can take up to 24 hours to fully activate. If your account was created recently, wait a few hours.
If you created your AWS account more than 24 hours ago, then check the inbox of the email address associated with the AWS account root user of your account. Occasionally, AWS requires additional documents or verification steps to fully activate your account.
If the error message persists, create a case with AWS Support, and then choose Account and billing support.