AWS 消费品业能力合作伙伴

Selartag is a French startup on a mission to digitally transform the world of fine wine. Taking an accurate inventory of a cellar at a high-end restaurant is a regular and time-consuming task for sommeliers. Selartag wanted to build a system to speed up that process and to improve accuracy. It designed a system that uses smart labels, handheld scanners, and scanner gates to make it easier to keep track of wine inventories and learn more about individual wines. The company turned to AWS Partner Eviden to build its solution on Amazon Web Services (AWS).

Arbonne is a global leader in the beauty and wellness industry, offering a range of high-quality, vegan, and cruelty-free products. The company recognized an opportunity to improve the agent experience by replacing its fragmented contact center systems, which included separate services for customer relationship management (CRM), telephony, and workforce management.

Arbonne engaged AWS Partner NeuraFlash to implement a unified service for voice, chat, tasks, and more using Amazon Connect. This solution cut contact center technology costs by 25 percent thanks to reduced licensing fees and consumption-based pricing. Agents can more efficiently navigate the contact center and leverage generative AI (artificial intelligence) capabilities, reducing complexity and allowing them to deliver exceptional customer experiences.

ONNIT, a Unilever consumer packaged goods brand in the health and wellness space, relies heavily on customer-facing digital content for its marketing. However, it faced challenges with finding and sharing its digital assets because they were spread across multiple sources (both physical and virtual), teams, and locations. ONNIT’s teams lost valuable time searching for, creating, and even duplicating content. Additionally, a lack of version control made maintaining brand compliance difficult. To centralize and organize its digital assets, ONNIT used the digital asset management (DAM) solution built by AWS Retail Competency Partner Tenovos, making content easily accessible to stakeholders and gaining efficiencies in content discoverability, reuse, creation, approval, and distribution. With user adoption for the Tenovos DAM at 98 percent across tens of thousands of assets, ONNIT has transformed how it accesses and uses its content.