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Lost or unusable Multi-Factor Authentication (MFA) device

Use cases

Please use our automated service to reset or re-sync your MFA device. You must have access to the email and phone number that are associated with your account.

Start by signing in to the AWS Management Console by choosing Root User and entering your AWS account email address and password. When you are prompted to authenticate using your MFA device, please choose "Having problems with your authentication device? Click here." to proceed with the automated service. For more information visit Lost or Broken MFA device.

If you don't have access to the phone number associated with your AWS account, an account administrator or an IAM user with sufficient permissions may be able to change it. Refer to this article for more information on how to update the account telephone number.

Sign-in to AWS Management Console

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