Unusable Multi-Factor Authentication (MFA) Device Your MFA device can be associated with an IAM user or the AWS account root user. To learn the difference between the two, see https://docs.aws.amazon.com/console/iam/ids. If your unusable MFA device is associated with your IAM user, then you must ask your account administrator to deactivate your device. AWS Support cannot help you. If your unusable MFA device is associated with the root user, you can still sign in without contacting AWS Support. To do this, you must have access to the email and phone number that are associated with your account. For instructions, see https://docs.aws.amazon.com/console/iam/mfa-lost-broken. If you are a root user and are still unable to use your MFA device, please use the form below to tell us about the problem. Provide a phone number and we will call you within 15 minutes of your request for assistance. Problem with Authentication Device*My device was lost, stolen, or damaged My device is not working properly - blank or erratic display My device appears to be working, but I am unable to sign in or re-sync it My device appears to be working correctly, but I am unable to register it Other problem not listed here Account Email Address* Account ID Primary phone number* Secondary phone number Country associated with your phone number* United States Afghanistan Albania Algeria American Samoa Andorra Anguilla Antarctica Antigua Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belize Belgium Benin Bermuda Bhutan Bolivia Bouvet Island Bosnia & Herzegovina Botswana Brazil British Indian Ocean Territory Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Hong Kong China (Macau S.A.R.) Christmas Island Cocos (Keeling) Islands Colombia Comoros Cook Islands Costa Rica Cote D'Ivoire Croatia Cyprus Czech Republic Democratic Republic of the Congo Denmark Dominica Dominican Republic Djibouti East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories F.Y.R.O. Macedonia Gabon The Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadaloupe Guam Guatemala Guinea Guinea Bissau Guyana Haiti Heard & McDonald Islands Honduras Hungary Iceland India Indonesia Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, South Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Martinique Mayotte Mexico Micronesia Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norway Norfolk Island Northern Mariana Islands Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Republic of the Congo Reunion Romania Russia Saint Helena Saint Kitts Saint Lucia Saint Pierre Saint Vincent Samoa San Marino Sao Tome Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Soloman Islands Somalia South Africa South Georgia & South Sandwich Islands Spain Sri Lanka Suriname Svalbard & Jan Mayen Islands Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad & Tobago Tunisia Turkey Turks & Caicos Islands Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom U.S. Minor Outlying Islands Uruguay Uzbekistan Vanuatu Vatican City State Venezuela Vietnam Virgin Islands (British) Virgin Islands (US) Wallis Western Sahara Yemen Zambia Zimbabwe 上記 AWS からの連絡は全て英語となります。ご不便をおかけし申し訳ございません。日本語対応をご希望の場合は、日本語対応を希望していることを英語でお伝えください。日本時間の平日 9:00 - 18:00 の間に日本の担当者より折り返しご連絡いたします。 上述內容目前僅提供英文服務,如给您帶來不便,敬请谅解。 如果您需要中文服务,請您在任何欄位內註明,我們將会在中文服务代表工作时间周一至周五9AM-6PM(UTC+08:00)与您联系。 Security Check By typing the characters you see into the box, you help Amazon Web Services prevent automated or scripted form submissions. This enables us to prevent fraud and abuse so that we may continue to ensure a high quality of service to all customers.