I added a credit or promotional code to my account, but it hasn't applied to my AWS usage. Why not?

Common reasons that credits don't seem to be applied to the usage on your account include:

  • The code isn't active on your account. To see a list of your active credits and promotions, check Credits in the Billing and Cost Management console.
  • The code has expired.
  • The code has been used up already. Check your bill for previous months to make sure the credit hasn't already been used up.
  • The code doesn't apply to services you're being billed for. Each credit applies to specific AWS services. The Applicable Products line for each active credit in the Billing and Cost Management console shows the applicable products for that credit.
  • The code was applied recently. Recently added credit codes might take a few hours to be visible in the Billing and Cost Management console, and they might take up to a week to be applied to your bill on the Bills page of the Billing and Cost Management console.
  • You were recently added to a new organization, and the credits are already applying to your former organization. Credits can only apply to one account per billing cycle. For more information, see How are credits and promotions calculated in an organization's consolidated bill?
  • Credit sharing isn't turned on for your organization. If you're using AWS Organizations and you want to share credits among all the accounts in your consolidated billing family, make sure credit sharing is turned on.

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Published: 2016-02-12

Updated: 2018-02-02