Can I reopen my closed AWS account?

Last updated: 2020-04-22

I closed my Amazon Web Services (AWS) account, but I want to reopen it and continue using AWS services. How do I do that?

Resolution

For 90 days after you close your account, you can contact AWS Support to reopen your account using these steps:

  1. Sign in to your account.
  2. Check that a valid default payment method is associated with your account.
  3. Open a support case.
    In the Create case section, select Account and billing support, and fill out all the required details.
    If your need is urgent, choose the Phone contact method. An AWS Support agent contacts you by phone to help you reopen your account.

You can sign in to your account and file a support case even if you closed your account, unless you closed your account more than 90 days ago. After 90 days, you can't reopen your account or use AWS services with that account. Any content remaining in your account will be deleted. However, service attributes might be retained as long as necessary for billing and administration purposes. AWS retains your account information, as described in the Privacy Notice.

You can't use the email address associated with your closed AWS account to create new AWS accounts. To use AWS services, create a new AWS account using a different email address.


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