I closed my AWS account, but I want to reopen it and continue using AWS services. How do I do that?

For 90 days after your account is closed, you can contact AWS Support to reopen your account using these steps:

  1. Sign in to the account.
  2. Check that a valid default payment method is associated with your account.
  3. Open a support case. If your need is urgent, choose the Phone contact method to be contacted by an AWS Support agent to help you reopen your account.
    Note: You can sign in to your account and file a support case even if your account is closed, unless your account was closed more than 90 days ago.

After 90 days, your account can't be reopened to use AWS services. Any content remaining in your account is deleted. You can still sign in and view your past billing information. AWS retains your account information only as described in the Privacy Notice.

The email address associated with the account at the time that it was closed can't be used to create new AWS accounts. To use AWS services, create a new AWS account using a different email address.


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Published: 2016-03-10

Updated: 2019-03-12