I want to set up my multifunction device to send email through Amazon WorkMail. How can I do that?

WorkMail supports the Simple Mail Transfer Protocol (SMTP) protocol for sending email. You can configure your multifunction device to send outbound email using the SMTP endpoint of the region where your WorkMail organization in located.

  • A WorkMail user email address and password.
  • The fully qualified domain name (FQDN) of the WorkMail SMTP endpoint.
  • Encryption: The WorkMail SMTP endpoint requires that all connections are encrypted using Transport Layer Security (TLS). Note: STARTTLS is not currently supported.
  • Attachments: Unsupported Attachment Types.
  • Pricing: There is no additional cost to use SMTP gateway for sending email.

Create or enable an WorkMail user, get the SMTP endpoint for your Region, and then configure your multifunction device.

  1. Open the WorkMail console, and then follow the instructions for Creating New Users.
  2. (Optional) Enable an existing directory user by choosing Enable user.
  3. Choose the SMTP TLS (port 465) endpoint for the Region where you have Amazon WorkMail installed.
  4. Configure your multifunction device to connect to the Amazon SES SMTP endpoint. Device configuration varies across different manufacturers and models. Refer to your vendor documentation for instructions.

The WorkMail SMTP endpoint requires that encrypted connections when using TLS.

Note: TLS is often referred to by the name of its predecessor protocol, SSL. WorkMail supports only TLS-encrypted connections on port 465, and not STARTTLS. Check the documentation for your device to determine whether it supports STARTTLS, TLS/SSL, or both.

For more information about configuring an outgoing SMTP server in your device or client software, see Getting Started with an IMAP Client Application.


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Published: 2016-11-21

Updated: 2018-08-31