Posted On: Jan 6, 2011
We are excited to announce that we have lowered usage pricing on existing Premium Support offerings by 50% and added two new support plans to meet the needs of developers and businesses of all sizes and technical ability. In addition to existing Silver and Gold support plans – which provide fast, predictable response times, an unlimited number of support cases, and personalized support from AWS developer support engineers – AWS will now offer a Bronze support plan which offers a low-priced option for developers at $49 per month, and a Platinum support plan which provides 15 minute response times and dedicated Technical Account Managers to meet the needs of larger enterprises and more complex projects. All AWS customers can continue to take advantage of AWS Basic Support which provides free access to a Resource Center, Service Health Dashboard, Technical FAQ’s and Developer Forums. To learn more about the range of AWS support options, visit http://aws.amazon.com/premiumsupport/.