Posted On: Mar 15, 2018
The AWS Quick Start team and solutions architects, in collaboration with AWS partners, are pleased to announce three new Amazon Connect integrations:
- Qualtrak Evaluate - NOTE: This Quick Start is no longer available. See https://aws.amazon.com/quickstart for our latest Quick Start catalog.
- VoiceBase - Speech recognition and analytics with automatic machine transcription
- Microsoft Dynamics 365 Data Dip by Perficient - Data exchange with Microsoft Dynamics CRM for your Amazon Connect contact flows
Amazon Connect integrations are automated deployments that extend the cloud-based contact center functionality provided by Amazon Connect with popular services and solutions from AWS partners.
You can use Amazon Connect integrations to easily set up and manage your contact center in the AWS Cloud with key solutions for customer relationship management (CRM), workforce optimization (WFO), analytics, unified communications (UC), and other use cases. These solutions follow best practices from AWS for the highest level of security and availability.
For a complete catalog of integrations, see the Amazon Connect integrations website.