Posted On: Jan 4, 2021

Voicemail Queues for Amazon Connect is an AWS Solutions Consulting Offer delivered via a consulting engagement from CloudHesive, an Amazon Connect Service Delivery Partner. Voicemail Queues for Amazon Connect helps solve common challenges around voicemail workflow management and provides management insight and oversight around agent responsiveness to voicemail contacts. Customers that request this consulting offer will participate in an engagement that delivers evaluation of and integration with current environments, solution design, testing and deployment, and post-go-live support.

Voicemail Queues for Amazon Connect extends the Voicemail for Amazon Connect solution by providing authenticated access to voicemail using Amazon Cognito and integration with Amazon Connect by routing voicemails as native Amazon Connect contacts. It uses underlying AWS services such as Amazon Kinesis, Amazon Simple Queue Service (Amazon SQS), and Amazon QuickSight. Learn more or request the Voicemail Queues for Amazon Connect AWS Solutions Consulting Offer here.