Posted On: Mar 18, 2022
The Amazon Chime SDK lets developers add real-time audio, video, screen-sharing, and messaging capabilities to their web or mobile applications. Amazon Lex provides automatic speech recognition and natural language understanding technologies so you can build conversational interfaces. Today we are launching the Amazon Chime SDK integration with Amazon Lex, enabling builders to develop conversational interfaces for calls to or from the public telephone network. With this integration, you can now easily create conversational experiences in contact centers that use Session Initiation Protocol (SIP) for voice communications.
Developers can use Amazon Chime SDK to access Amazon Lex bots to deliver a sophisticated experience for self-service capabilities, such as virtual contact center agents and interactive voice response solutions. With just a few lines of code, developers can now support Amazon Lex for contact centers that use SIP.
Amazon Chime SDK integration with Amazon Lex is available in US East (N. Virginia) and US West (Oregon) AWS regions. To learn more about this capability, please refer to Amazon Chime SDK documentation, the Enable conversational chatbots for telephony using Amazon Lex and the Amazon Chime SDK blog and the github sample.