Posted On: Apr 4, 2022

Amazon Connect Wisdom now supports content ingestion from Zendesk, adding to the existing Salesforce and ServiceNow connectors already supporting knowledge content. You can now synchronize knowledge articles from Zendesk, enabling your contact center agents to receive Machine Learning (ML) powered real-time recommendations for content that can help them resolve customer issues quickly. In addition to receiving automatic recommendations while interacting with end-customers, agents can manually search for helpful content by entering key words or phrases.

Amazon Connect Wisdom has pre-built connectors for Salesforce, ServiceNow, and Zendesk, in US West (Oregon), US East (N. Virginia), Europe (London), Europe (Frankfurt), Asia Pacific (Tokyo), and Asia Pacific (Sydney). To learn more about Amazon Connect Wisdom, please visit the Wisdom website.