Posted On: Mar 24, 2023

Amazon Connect now allows you to use custom task templates using the “Create task” block in Connect Flows, making it easier for agents to capture the right information to create and complete tasks. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved. For example, you can create tasks for scenarios such as investigating billing issues or new insurance claims using pre-defined task templates in flows and pre-populate data for agents with the information needed to quickly resolve the issue. Task templates are supported out-of-the box with no need for manual configuration for the Amazon Connect agent workspace.

Amazon Connect Tasks is available in US East (N. Virginia), US West (Oregon), Canada (Central), Europe (London), Europe (Frankfurt), Africa (Cape Town), Asia Pacific (Sydney), Asia Pacific (Singapore), Asia Pacific (Tokyo), and Asia Pacific (Seoul). To learn more please see our documentation. To learn more about Amazon Connect Tasks, visit the API reference guide, help documentation, or visit our webpage.