Posted On: Nov 14, 2023
Amazon WorkSpaces is releasing a self-service diagnostic log uploads feature on Windows, Mac, Linux, and Web Access to help with troubleshooting issues that might occur when your users are using the WorkSpaces client. The log files that are sent to WorkSpaces (AWS) include information about your device and connection to the AWS network, which will help WorkSpaces (AWS) troubleshoot and resolve your issues faster. You can enable automatic log uploads for your users, or let your users do so themselves, so that these files are sent to WorkSpaces (AWS) automatically. You can enable diagnostic log uploads before or during a WorkSpaces streaming session.
The self-service diagnostic log uploads feature is now available in US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt, Ireland, London), Asia Pacific (Mumbai, Seoul, Singapore, Sydney, and Tokyo), and South America (São Paulo), South Africa (Cape Town).
There is no additional cost to use the diagnostic logs uploads and it is automatically enabled for you. For more information, see WorkSpaces Diagnostic Log Upload.